The Union Paddington Reviews Summary

Service

Pros:

• "Freindly, kind staff. Great atmosphere."
• "Helen the GM and I have had good conversations online and has been very cordial about my feedback."
• "The service was quick and the staff friendly."
• "Service is good, staff amiable."
• "Service is very friendly and knowledgeable."
• "The staff were happy - relaxed - efficient and attentive. They couldn't do enough for us in a very discreet and relaxed way."
• "Very friendly and helpful staff who seemed happy to be back serving the public after a long lockdown."

Cons:

• "The food was dry, flavourless, and a bit of reheated vibes."
• "Lots of disappointment here:( Poor service...felt like the girl serving us didn't know what was going on half the time."
• "We waited 30 mins for the waiter to return but he never came back, not a single member of staff came to check in on us."
• "The guy who took our order disappeared shortly after never to be seen again."
• "They took order very slowly and made drinks very slowly."
• "The service was hard to find, in that, we had to literally follow our server around until they came back to our table."
• "Service was a bit haphazard, albeit friendly."

Food Quality

Pros:

• "I have been here today for a Sunday roast with friends. We had a chicken and a beef roast, both of them were delicious, well cooked with nice different veggies on it."
• "The 'three for £13' tapas option is good value as the portions are extremely generous."
• "The bread is amazing, prices are fair and the food is delicious."
• "Food is just delicious...I've tried out the Shakshukafor the first time and loved it ... My mother was amazed by the burger they served which was very juicy and the fishing and chips was perfect."
• "I’ve been to the Union Paddington many times and they never disappoint! Last time I ordered the traditional Fish and Chips and it was heavenly tasty."
• "Their burgers are absolutely fabulous."
• "All the dishes we tried were delicious."

Cons:

• "DO NOT GO HERE IF YOU HAVE ANY DIETARY REQUIREMENTS... now I am sick, if you have any dietary requirements stay well clear of this pub as I’m sure the same carelessness will be put into other dishes they make too."
• "The food is above average for a pub but a bit pricey for the quality."
• "The food was really not good."
• "Unfortunately disappointed, food was terrible serving overcooked fish n chips at over £14 plus service charge disgraceful compared to my local."
• "The only bad thing is that we ordered the 'Gypsy' eggs and the other one, don't really recall how it is called, and it was distasteful."
• "The roast sirloin of beef was overcooked and dry."
• "Food was terrible and quite expensive."

Atmosphere & Location

Pros:

• "Very good atmosphere which is enhanced by the fact that it is next to the canal."
• "We had a company event here and it went swimmingly."
• "Good location on the canal."
• "Lively space with views of the canal and great people-watching."
• "A nice location nestled in between Sheldon square and regents canal, a stone's throw away from Paddington station."
• "Nice canal side location is a big plus for the venue."
• "Great location by the canal and big space."

Cons:

• "Although a good range, the non-alcoholic beverages are rather expensive."
• "They removed their only veggie main course from their menu."
• "The bar area is fairly small and gets busy quickly."
• "Cold draught from the main door to the outside which wouldn't close properly spoiled things a bit."
• "Girls don't wear high heels as the area is heavily cobblestoned."
• "Difficult to locate as there was no proper sign outside."
• "It gets so busy packed with business people after work that anyone with a stroller or children can't get in or a table."