Richmond Vault Gastropub, Craft Beer & Cocktails Reviews Summary

Staff and Service

Pros:

• "Helpful staff."
• "Staff freindly and know their beers."
• "Lovely staff."
• "The staff were very helpful and quick to spot when you had finished your course."
• "Mimo, who looked after us on our Friday afternoon visit to the restaurant was friendly, funny and attentive (but not intrusive)."
• "Attentive, kind, friendly staff."
• "Staff are helpful and personable."

Cons:

• "Unfortunately I found the bar staff to be particularly rude and unhelpful, and really unfriendly."
• "Service was slow."
• "Also the waitress said she would bring the bill and disappeared for 10 minutes."
• "Staff looked stressed and under pressure to keep up."
• "Our waiter was incredibly rude and did some awkward things that made the whole experience uncomfortable."
• "As much as the restaurant was fun, the service was slow and the waitress seemed impatient."
• "Staff could not care less, unapologetic and rude."

Food and Drink

Pros:

• "They have a vast number of beers, cocktails, wines and spirits."
• "The portions were generous and the food was excellent."
• "Hearty, mouthwatering portions - the meat fell off the bone."
• "Everything still tasted fantastic."
• "Competitively priced, wholesome food with an American twist."
• "Not only was the food absolutely excellent but it was very hot when it arrived."
• "Food tastes pretty good."

Cons:

• "The only areas to improve I believe the food choice was not really crying out to me, I could not tell the type of restaurant it was it didn't have an identity."
• "Prices are standard but £9 for a shirley temple was way too much."
• "Food pricey."
• "The food was just okay, definitely a step down from what it used to be."
• "Sadly this place is a rip off for food now so won’t be bothering."
• "The Sunday Roast was an excessive amount of food for an expensive price."
• "The food was good although overpriced for what it was."

Ambiance and Setting

Pros:

• "The atmoshere was relaxed and I loved the quirkiness of the place."
• "Lovely setting inside, restaurant & pub in the basement."
• "It's also so unique being in a basement like location."
• "Awesome atmosphere."
• "The ambience once inside is great."
• "It’s a relaxed setting."
• "Cozy atmosphere."

Cons:

• "It lacks the style and ambiance of the rest of the place."
• "The place was cold even for a summers night."
• "Be aware that you don't get any phone signal once you're inside."
• "Gets pretty noisy so not somewhere you would take children or grandparents."
• "In a cellar so can feel dark during the day in summer."
• "The live music was too loud, you have to shout over each other."
• "The diner tables area is not cozy at all."