Address: Rydon lane retail park, 5, Russell Way, Exeter EX2 7HX, United Kingdom
Rating: 4.5
based on 220 reviews.
Customer Service
Pros:
"Very polite staff and excellent customer service... Extremely helpful and knowledgeable."
"Young lady on the till was very knowledgeable, and had great customer service skills."
"The recent customer service I received at the Halfords Store in Exeter was first class."
"Had excellent customer care from everyone at the Rydon Lane store. Polite, friendly and efficient and at a very reasonable cost."
"Absolutely fantastic service from Arwin. Nothing was too much trouble and we were looked after so well from start of service to finish."
"Once again, the super staff at Exeter Halfords branch provide excellent service."
"Thanks to all the staff at Rydon. Having used the store a number of times this year, we have received a friendly, helpful professional service during a difficult period."
Cons:
"The phone system asked me to make a selection based on various choices (typical automated system), having pressed the relevant button on my phone I was repeated informed that it was 'an incorrect selection' - Whats the point of having an automated system that doesn't work?? Useless."
"When at the store the manager had no interest in helping me."
"Staff really busy so it was a long wait."
"Tried calling the store 4 times, put through to a call centre which was awful."
"Waited ages to get served and then no customer service whatsoever."
"Appalling customer service. Bought a satnav from this store and discovered that mid route it would cut out and go blank for no apparent reason."
"Absolutely horrific experience in Halfords Rydon Lane store in Exeter today."
Product and Service Quality
Pros:
"The installation was completed in timely fashion and Gary gave us a quick lesson on its use."
"The check was really helpful and the assistant was informative with some suggestions and I decided to book in for a Silver Service."
"The team fitted a pair of mudguards and a bag holder and after the service was completed my bike looked like new."
"Dipped beam headlight was replaced on my Audi... Very experienced and professionally completed. Top service. I’m delighted."
"I'm happy with the quality of the product."
"The lovely man looked my car over there and then, he was very polite, helpful and informative."
"Just had some wipers fitted and the service was absolutely brilliant, the young bloke doing the fitting couldn't have done anything better and went out of his way to make it the best experience."
Cons:
"Got battery checked on my sons bike as it was losing power and had trouble starting it was told battery was fine don't need replacing only to find out the battery was leaking acid."
"I got the bike and nothing was done up tight if I didn't check I'd of killed myself. Handle bars loose turned wheel and the whole thing turned, the brakes where not put together right so could of had a crash they were all loose."
"Bought a £550 carrera bike not 12 months ago needed a new cassette and was told to get one myself on amazon."
"No qualms about the politeness and speed of service, however the headlight bulb bought and fitted at the store recently was the reason my car has just failed it's MOT."
"Had bulb changed last Autumn, turned out fitter broke positioning device. Found out about it when my car failed MOT last week."
"Ordered a bike for my daughters Christmas present, turned up to collect at my designated time. The bike was bought from out the back for me and it was filthy."
"Assistant made me feel as if i had damaged my own bike instead of it just being a fault on the bike itself! Was quite surly and left me feeling quite disappointed with her attitude and service."
Staff Expertise and Helpfulness
Pros:
"Ruper and Lydon for their expertise and patience they are definitely an asset to your store."
"Carl... was very knowledgeable and friendly, giving me all the advice I needed without being pushy."
"The fitter at the Exeter Rydon Lane Store called Gary is very knowledgeable, offering me additional advice on a tricky retro fit item I have had trouble getting information on with Audi main dealers."
"Jo has been the most amazing help for me and my 4 year old son... She has also advised me on how to support my son in using his bike."
"Matt was very helpful and patient with us, as we just couldn't figure out how to fit the thing in the car."
"knowledgeable staff in the cycle department."
"The member of staff who dealt with me appeared to have good product knowledge which he shared with me in a concise and clear way."
Cons:
"The man at the back desk... said I don't know and shrugged his shoulders totally uuhelpful."
"Terrible service from a member of staff in the cycle department when i asked for helpful suggestions for what bicycle puncture repairs/tube/pump to buy for my new mountain bike and all I got was buy the cheapest!"
"I felt that the foreign call centre didn't really understand what I was asking for and I ended up with a bicycle assessment rather than the repairs."
"The store had a good range of stock and was clean but the customer service was lacking."
"John in the bike departments customer service leaves more than a little to be desired."
"Young girl behind the counter didn't seem to have a clue about what I wanted and just said they didn't sell it."
"He also tried to sign me up to getting 5% discount of future purchases, I'm not sure he understands how to get customer loyalty as I would never use them again."
Value and Pricing
Pros:
"Saved additional £10 with the recommended Car Club Free membership on first order above £20 (fitting £8 per bulb)."
"With the Silver Service I also get a year's maintenance with lots of extras."
"The battery was 30 pounds cheaper than RAC through Halfords fully installed- halfords charge 18 pounds for installation."
"Visited the store with evidence that I could buy a given item cheaper elsewhere and requested if they could honour their price matching policy... all very painless and happy days!"
"The item was on sale and to my surprise when I ordered it online there was a further 10% off which was a nice surprise."
"Needed a headlamp and some oil. The bloke told me what to buy whilst the other fella fitted and advised me around the oil….all free of charge."
"Brilliant and friendly team, willing to save me money with a battery fitting for my car after acknowledging I had missed a couple of valuable deals."
Cons:
"Got over charged on the items I bought after showing the weekend staff the prices shown and them being unable to communicate with each other on prices shown."
"I think that a £5 charge to fit a rear wiper blade that took the assistant less than 30 seconds to fit it is a very expensive charge!"
"The reason for the 1 star is that they charged me £20 to fit a replacement battery with vague references to 'insurance', if it were my shop I would have unequivocally provided this service for free."
"Such a shame, I visited this shop last week and made purchases of over £60 in total. Very helpful in the shop, however, I have now been issues with a £100 parking fine."
"I ordered two £60 locks online, but later noticed Halfords had given me the cheaper £40 locks."
"Very professional, and good quality! I totally accept to pay £10 extra when you buy a new bike in order to receive in one piece, however I find ridiculous to pay £5 extra for each items you buy at the shops and they put on your bike!"
"Overcharging/poor basic customer service & useless store information on the web etc."