"Very very bad management. Visit the pub today. The service from a manager described as moderate build. Bull head. White. Late 30's early 40's. I had the worst experience with him."
"The bartender who took my order was unapproachable and unaccommodating; one could even say he was rude."
"Absolutely bad and rude staff at the till, never ever stepping foot at this place again."
"Couldn't understand why this female manager at Central bar, Shepherd Bush would be so rude & bossy toward customers."
Food Quality
Pros:
"Very tasty wraps and paninis, nice coffee, lovely staff, very friendly."
"Got a miners breakfast and it was really tasty."
"Good value. Delivers. Affordable food and drinks, in somewhat a throwback to Shepherds Bush used to be before Westfield."
"The staff were friendly, well trained and capable and the mixed plate of 3 starters we shared was hot and tasty."
"All of the eggs came exactly as ordered. In all it was good."
"The Empire State burger (2 x 6oz patties) was sizzlingly hot and very tasty."
Cons:
"Chicken Burgers came overcooked. Chips were cold and soggy."
"The Chef sent out my sandwich/Panini order of Chicken, Bacon, Cheese and sauce with just the smallest amount of chicken and some sauce."
"Food I finally got to order was cold and nan bread stale and hard as stone and took 47 mins to arrive."
"To be completely honest, I was appalled by the food I received, chips over cooked, onion rings over cooked and no flavour, chicken burger was dry as hell with near to no seasoning."
"No Salt, terrible service and had my food waiting half an hour."
"One of our burgers was cold, and the vegetarian one came with sausage and bacon."
"Their medium rare steak is raw like a chteaubriand."
Ambiance and Location
Pros:
"This place is very busy on a weekend evening but still manageable to find a seat somehow."
"Can't beat a good spoons. This has lots of space, large bar and selection open until late."
"The camaraderie shared among patrons over hearty meals and drinks, against the backdrop of Shepherd’s Bush’s lively urban theatre, creates an inviting and authentic British pub experience."
"This is probably the best wetherspoons I've been too. The location is really good with the whole of one side of the pub floor to ceiling windows with a view over shepherds bush."
"Always busy, great views of the hustle and bustle of Da Bush."
"I love the views over Shepherds Bush roundabout. I could sit here for hours and often do."
"Central venue with amazing prices and great location."
Cons:
"Place was noisy and staff don't even care to repeat what they said if I asked."
"Very noisy, poorly lit by the windows, half the staff messing around and not paying attention."
"This pub just typically feels a bit run down and with tables all cramped together, empty glasses left on them, wasn't a brilliant atmosphere."
"Inexperienced staff and dirty with a very crowded table layout blocking easy walking and all disabled access."
"The layout of the tables makes it very cramped in there, and hard to move through, even if you don't have mobility issues."
"The tables in the centre area around the bar seemed very close together - much more so than in other Wetherspoons."
"Definitely not to be mistaken with Westfield over the road. So, it’s not a very interesting branch of the chain in a decidedly uninteresting building."
Management and Staff Behavior
Pros:
"Great bar, great service, very forgiving managers for somewhere that gets so busy."
"As a manager of a pub I can really appreciated the service I received from Tracy and the clear guidance she gave to a new team member."
"A good J.D.Wetherspoon's with reasonable prices, and a very good helpful manager."
"Every time we've been here is great service and a nice atmosphere."
"Well run efficient and happy efficient staff."
"But the staff are great. Really friendly and welcoming and you get great views from big windows over Bush Green."
"Staff always kind, every time always someone’s asks me about the food and if I enjoyed, service is quite fast as well."
Cons:
"Even the manager was not aware of the differences in the dishes available."
"The problem is the staff- super unwelcoming, unapproachable and the manager Dan is rude and unreasonable."
"The service on the other hand is appalling. I was served by the manager who was rude."
"The area manager should do some investigations regarding this nasty in-charge person."
"Absolute joke!!! Nicki the Manager is rude and refused to refund as paid with the app."
"The manager was very nasty and rude! This is the second time. I will never go back!!!"
"This location clearly needs new management because it is deeply damaging the image of Whetherspoons as a larger chain."