Address: Clifton Moor Gate, York, YO30 4WR, United Kingdom
Phone: +441904211624
Rating: 4.8
based on 459 reviews.
Customer Service
Pros:
"The customer service delivered through Toyota York, is nothing short of astounding."
"Stephen that was my point of contact was superb, first class customer service."
"The quality of the customer service is second to none."
"Fantastic, customer service is second to none helpful, informative, professional, did a great job."
"The whole process of buying my car was 100% in efficiency, first class customer service, first class team, kindness and helpfulness."
"The customer service here is excellent."
"The best customer service I've received from a Toyota branch so far."
Cons:
"Manager contacted me afterwards to discuss my poor experience. He was very apologetic and spent time to understand the issues."
"Pretty useless bunch."
"Sorry to say my wife and I walked out of this dealership due to appalling service."
"It appears that they do not provide any form of after-sales service or support."
"Once they have received your money, you become a redundant and neglected customer to them."
"Shocking service unfortunately."
"Whilst fully appreciating the purpose and necessity, the check in precautions are carried out with a poor level of efficiency."
Sales Experience
Pros:
"Mark really went above and beyond to make the whole process special and memorable"
"A stress free purchase, no pressure selling at all and a thorough handover."
"I wouldn't hesitate in recommending Vantage Toyota York to other people"
"I am so impressed with these guys."
"Just purchased my car great experience so easy from start to finish."
"The staff at Vantage Toyota York are welcoming, accommodating and professional, and provide an exemplary service throughout."
"Sales people were great, informative but not pushy, never felt pressured at all."
Cons:
"Not so great that there wasn’t a pool car available."
"I opted out of phone calls but they called me anyway."
"On the whole staff are good, but don't appear to write down or talk to each other, asked 3 times for my locking wheel nut key."
"Good customer service was provided before the purchase; however, it became non-existent afterwards."
"After 15 minutes waiting to be seen by a salesman/saleswoman and just watching everyone just walking around hands in pockets and not interested in even showing us the car, we went out and decided to go to Toyota."
"Got robbed by Vantage Toyota York today."
"I bought a car today purely because of Mark the salesman."
Vehicle Service and Maintenance
Pros:
"Recall and warranty work has all been done no quibble and to a high standard"
"car was fully cleaned ready for me to drive away"
"The service itself was carried out in the expected time and further work explained fully."
"Service work was explained thoroughly by Steve & carried out promptly so I could return courtesy car and collect mine that same morning."
"Car serviced and Mot’d with timescale kept to schedule."
"The vehicle was collected from our house and taken to the garage for its service, once done it was delivered back to the house"
"fault was found and was remedied same day"
Cons:
"I had my car in for a new tyre, I waited just over 90minutes to have this fitted."
"It took them 1 hour 15 to change a break bulb."
"Very poor service from Toyota. Dropped car off for service and MOT at 09:00. No communication about car being ready to pick up."
"Unfortunately they forgot to fit the new pollen filter, which meant another return trip."
"I am not too happy with the price of the service. My car is 2 years old and I was charged £310 for a service!!"
"There wasn’t always someone waiting at the entrance to take peoples temperatures as they kept disappearing."
"Only got 4 stars because I was not too pleased to be charged £3.00 for 250ML of screen wash when I had just filled the screen wash bottle the week before myself."
Facilities and Environment
Pros:
"The showroom was lovely, clean and tidy. The toilets and coffee making facilities are good."
"The seats were more than two metres apart and customers and staff adhered to wearing face coverings."
"I also felt really safe visiting them this year (2021) as they had really good Covid-safe procedures."
"Showroom is very clean and presentable with a very welcoming staff."
"Amazing waiting area clean and smart felt covid safe too."
"The showroom has great facilities with complimentary tea/coffee and biscuits."
"Felt very secure with the measures that were in place, continuous clearing in progress throughout my visit."
Cons:
"The car I think was valeted !!! well the standard was dreadful and I make a better job of it with my sight loss my partner told me."
"This is the big one, they didn't pick up the high level of engine oil, in the engine, so I got it sorted at toyota scarborough, as it was close to were i work."
"Aygo service, red warnings for rear wiper and front tyres, amber warnings for front brake pads and discs. Thanks for noticing, it would have been better if you had highlighted them to my son and asked if he wanted any of it resolving there and then."
"Once they have received your money, you become a redundant and neglected customer to them."
"Whilst fully appreciating the purpose and necessity, the check in precautions are carried out with a poor level of efficiency."