Address: Centurion Park, York, YO30 4WW, United Kingdom
Phone: +441904690505
Rating: 4.5
based on 382 reviews.
Customer Service
Pros:
"During the build and delivery phases, Gerald kept me informed and his occasional email updates were much appreciated."
"Absolutely amazing experience I had buying my car, Gabby was brilliant and very knowledgeable and made the whole buying process so very simple."
"The service received from the team has been exemplary."
"The staff and management were super friendly, especially Paul Johnson!"
"Ben is a great example of how to deliver exceptional customer service and is a credit to the York Audi Team."
"Service was great from initial contact to the phone call after collection, checking that everything was in order."
"The Service/Warranty department were fabulous, Matthew Souter who dealt with my repair could not have done anymore, very well informed, polite and efficient."
Cons:
"However the lag in communications to reach out service team needs to be addressed and sorted out to provide a better customer experience especially from Audi garage."
"Do you feel like explaining how I was quoted £430 for an Audi Pressure Sensor replacement when it costs a mere £83?!?"
"Just continuous messages about phone lines being busy. Put more people on the phones!"
"Communication while waiting for my car could have been better, the reason was change of staff mid sale."
"Had no courtesy car in when I was asked to drop the car off so had to go back the following day."
"Tried 6 times over 2 days to phone and speak to somebody, but nobody answers."
"Poor communication from Jake Rhodes."
Vehicle Quality
Pros:
"The car's pretty good too!"
"Firstly, the car itself is amazing and I couldn't be happier."
"The car itself is amazing and I couldn't be happier."
"No problems with the Audi A1."
"Audi is all about selling quality cars and that there is no need to be pushy if you are confident about your product."
"The car was handed over with everything promised completed and more, and a bouquet of flowers for my daughters birthday!"
"I love the recordings uploaded so I can hear and see an explanation of what York Audi are doing to my car."
Cons:
"SOLD ME BRAND NEW AUDI Q4 FULL ELECTRIC, GOT HOME WITH THE CHARGE BUT NEXT DAY I TRIED 3 DIFFERENT CHARGING POINTS COULDN'T CHARGE SO HERE I'M A DISABLED PERSON WITH A FAULTY VEHICLE CAN'T USE."
"The headlight casing was damaged & there were a number of parts that had been bodge fitted back to the car with a strong glue."
"I was told I needed a new registration plate to pass a recent MOT but they managed to fit the wrong plate on my car."
"1 month later it was apparent the front brake discs & pads needed replacing which would cost £1000+ for the brake discs alone."
"The discs were so bad that the brake pads wore down to metal before even breaking the pad wear sensor)"
"- MAJOR oil leak which is yet to be investigated."
"When I collected the car yesterday '4/03/23' the rear bumper has been damaged with some very deep scratches and the front left alloy has been also damaged."
Purchase & Aftercare Experience
Pros:
"Great experience at jct600 Audi York, the whole process from ordering through to collecting my car was hassle free."
"The handover process was well organised and timed and the vehicle was presented in an incredibly special way to highlight the features of this desirable and prestigious product."
"Had an amazing experience buying from York Audi."
"The service was brilliant from start to finish."
"Great customer service and I couldn't be more satisfied!"
"The biggest shout out to Gabriella at Audi! From start to finish she's been amazing."
"Having Just purchased my new car. I am So pleased with the car and how easy it all was."
Cons:
"When we first asked about a part exchange Audi York offered us over £6k less than we had originally paid circa 9 months ago."
"To this day, only a year on… I’ve had nothing but issues."
"Really disappointed in this branch of JCT600."
"Last time going to York Audi."
"I’ll not be buying from Audi York again!"
"Yet again York Audi have let me down!"
"Never have I received such bad customer service than York Audi."
Staff & Management
Pros:
"The staff and management were super friendly, especially Paul Johnson!"
"Ben is a great example of how to deliver exceptional customer service and is a credit to the York Audi Team."
"Patrick, who sold us our car, was extremely helpful and, after the sale was made, kept us up-to-date with what was happening and when."
"We were greeted by Nathan and we instantly felt that he was genuinely keen on helping us navigate through what Audi had on offer."
"Had a great experience here with a young man called Thomas Meeke - a trainee we found out afterwards but we didn't know at the time, he was so professional."
"Thank you to Gillian in reception for a warm and friendly smile."
"Special thanks to Gabriela who made us feel so comfortable and went out of her way to ensure all our needs and expectations were met."
Cons:
"Nice show room with friendly staff but the mechanics are painfully incompetent for the price they charge an hour."
"IF THEY CAN TREAT A DISABLED PERSON LIKE ME THEN THERE CAPABLE DOING ANYTHING, AVOID YORK AUDI AND ALL OTHER AUDIS."
"I was fobbed off."
"I've heard nothing not even an email."
"AND WATCH OUT FOR SALES PERSON PAUL JOHNSON, ONE TO AVOID FULL OF LIES, 1 DISHONEST DEALERSHIP."
"Had work done to the boot lid on my car under Audi warranty, however the rear bumper now has welding spatter melted into the paint."
"Turning into the car park, a big white audi came out, with a staff member driving who was too busy on his phone whilst driving and just pulled out infront of us."