JCT600 Audi York Reviews Summary

Customer Service

Pros:

• "During the build and delivery phases, Gerald kept me informed and his occasional email updates were much appreciated."
• "Absolutely amazing experience I had buying my car, Gabby was brilliant and very knowledgeable and made the whole buying process so very simple."
• "The service received from the team has been exemplary."
• "The staff and management were super friendly, especially Paul Johnson!"
• "Ben is a great example of how to deliver exceptional customer service and is a credit to the York Audi Team."
• "Service was great from initial contact to the phone call after collection, checking that everything was in order."
• "The Service/Warranty department were fabulous, Matthew Souter who dealt with my repair could not have done anymore, very well informed, polite and efficient."

Cons:

• "However the lag in communications to reach out service team needs to be addressed and sorted out to provide a better customer experience especially from Audi garage."
• "Do you feel like explaining how I was quoted £430 for an Audi Pressure Sensor replacement when it costs a mere £83?!?"
• "Just continuous messages about phone lines being busy. Put more people on the phones!"
• "Communication while waiting for my car could have been better, the reason was change of staff mid sale."
• "Had no courtesy car in when I was asked to drop the car off so had to go back the following day."
• "Tried 6 times over 2 days to phone and speak to somebody, but nobody answers."
• "Poor communication from Jake Rhodes."

Vehicle Quality

Pros:

• "The car's pretty good too!"
• "Firstly, the car itself is amazing and I couldn't be happier."
• "The car itself is amazing and I couldn't be happier."
• "No problems with the Audi A1."
• "Audi is all about selling quality cars and that there is no need to be pushy if you are confident about your product."
• "The car was handed over with everything promised completed and more, and a bouquet of flowers for my daughters birthday!"
• "I love the recordings uploaded so I can hear and see an explanation of what York Audi are doing to my car."

Cons:

• "SOLD ME BRAND NEW AUDI Q4 FULL ELECTRIC, GOT HOME WITH THE CHARGE BUT NEXT DAY I TRIED 3 DIFFERENT CHARGING POINTS COULDN'T CHARGE SO HERE I'M A DISABLED PERSON WITH A FAULTY VEHICLE CAN'T USE."
• "The headlight casing was damaged & there were a number of parts that had been bodge fitted back to the car with a strong glue."
• "I was told I needed a new registration plate to pass a recent MOT but they managed to fit the wrong plate on my car."
• "1 month later it was apparent the front brake discs & pads needed replacing which would cost £1000+ for the brake discs alone."
• "The discs were so bad that the brake pads wore down to metal before even breaking the pad wear sensor)"
• "- MAJOR oil leak which is yet to be investigated."
• "When I collected the car yesterday '4/03/23' the rear bumper has been damaged with some very deep scratches and the front left alloy has been also damaged."

Purchase & Aftercare Experience

Pros:

• "Great experience at jct600 Audi York, the whole process from ordering through to collecting my car was hassle free."
• "The handover process was well organised and timed and the vehicle was presented in an incredibly special way to highlight the features of this desirable and prestigious product."
• "Had an amazing experience buying from York Audi."
• "The service was brilliant from start to finish."
• "Great customer service and I couldn't be more satisfied!"
• "The biggest shout out to Gabriella at Audi! From start to finish she's been amazing."
• "Having Just purchased my new car. I am So pleased with the car and how easy it all was."

Cons:

• "When we first asked about a part exchange Audi York offered us over £6k less than we had originally paid circa 9 months ago."
• "To this day, only a year on… I’ve had nothing but issues."
• "Really disappointed in this branch of JCT600."
• "Last time going to York Audi."
• "I’ll not be buying from Audi York again!"
• "Yet again York Audi have let me down!"
• "Never have I received such bad customer service than York Audi."

Staff & Management

Pros:

• "The staff and management were super friendly, especially Paul Johnson!"
• "Ben is a great example of how to deliver exceptional customer service and is a credit to the York Audi Team."
• "Patrick, who sold us our car, was extremely helpful and, after the sale was made, kept us up-to-date with what was happening and when."
• "We were greeted by Nathan and we instantly felt that he was genuinely keen on helping us navigate through what Audi had on offer."
• "Had a great experience here with a young man called Thomas Meeke - a trainee we found out afterwards but we didn't know at the time, he was so professional."
• "Thank you to Gillian in reception for a warm and friendly smile."
• "Special thanks to Gabriela who made us feel so comfortable and went out of her way to ensure all our needs and expectations were met."

Cons:

• "Nice show room with friendly staff but the mechanics are painfully incompetent for the price they charge an hour."
• "IF THEY CAN TREAT A DISABLED PERSON LIKE ME THEN THERE CAPABLE DOING ANYTHING, AVOID YORK AUDI AND ALL OTHER AUDIS."
• "I was fobbed off."
• "I've heard nothing not even an email."
• "AND WATCH OUT FOR SALES PERSON PAUL JOHNSON, ONE TO AVOID FULL OF LIES, 1 DISHONEST DEALERSHIP."
• "Had work done to the boot lid on my car under Audi warranty, however the rear bumper now has welding spatter melted into the paint."
• "Turning into the car park, a big white audi came out, with a staff member driving who was too busy on his phone whilst driving and just pulled out infront of us."