Zaza Reviews Summary

Decor and Ambiance

Pros:

• "The decor was elegant and very clean."
• "Love the olive tree!"
• "The atmosphere was cozy and inviting, with a picture perfect olive tree inside who gives the restaurant a magical feel."
• "They have a lovely decor."
• "The restaurant atmosphere is lovely."
• "It is decorated nicely with a tree and its branches running on the ceiling, which makes you feel like you're in Italy."
• "The interior looks amazing!"

Cons:

• "Can get Extremely noisy with parties and Babies."
• "Very noisy birthday party present who had no consideration that they were not the only people in the restaurant."
• "Very noisy due to music plus hard floor. Could not hear waitress or our friends."
• "Its hard to hear others at the table due to acoustics or background chatter."
• "Previously I had found the restaurant itself occasionally a bit noisy - too many hard surfaces bouncing the chatter around at busy times."
• "Got told to quieten down as some American customers on the other side of the restaurant thought we were loud."
• "There was a lot of young children acting up and running around but the staff were ignoring it."

Service

Pros:

• "Excellent service."
• "Very friendly service and a good ambience."
• "Service was attentive and friendly."
• "The staff were very attentive & welcoming."
• "Wonderful staff, very attentive and kind."
• "Staff were excellent, friendly and attentive to the perfect amount."
• "The service was top-notch."

Cons:

• "Shocked at how rude a female host was."
• "The staff members attitude and behaviour owns rather atrocious."
• "When the waitress informed them that it was a 'company policy' that food couldn't be shared, and each would have to order a main course?!?!"
• "Her quite rude reply was 'do you want your food hot?'"
• "Completely shocked at how rude one of the staff members were!"
• "Very good food and table service only marred by the mangers lack of welcome and disgruntled attitude."
• "They stuck a high service charge on as well even though there was only two of us."

Food Quality

Pros:

• "Love the food. staff are so nice and caring."
• "Dessert Mmmm! I had the Mascarpone Cheesecake and my partner the Creme Brulee, both were superb."
• "Honestly the food was amazing, I had a seafood pasta and the sauce was so nice."
• "The set menu was great value, good size portions and delicious."
• "Food was amazing. My absolute favourite dish was the brushetta and veg risotto."
• "The food was absolutely delicious, and the service was top-notch."
• "The food was delicious with a real 'homemade' impression."

Cons:

• "Just unfortunately last time I went everything was overly salty."
• "Food was too salty."
• "The Fiorentina pizza and Spinach and Ricotta Ravioli was awful."
• "The calimari could’ve been improved upon and the quantity of goats cheese on the pizza was a bit excessive for my palate."
• "The warm brownie was cold and annoyingly accompanied by salted caramel ice cream instead of vanilla which ruined the whole taste."
• "The flavours are not Italian."
• "My penne puttanesca main was inedible."