Casa Mia Reviews Summary

Food Quality

Pros:

• "We had no complaints with the food, it was brilliant and everyone walked away fairly contempt."
• "Food was well seasoned and served hot."
• "food was very very tasty"
• "They dish up the best authentic Italian food!"
• "The food was amazing."
• "Food was to die for."
• "The food we had was authentic and good value for money."

Cons:

• "Didn't quite like the food taste. Ordered a couple of different pastas and a pizza and must say everything was below par."
• "The chicken kiev was dripping in oil and they charged almost £16 for that, which is at the very least distasteful."
• "Food either under cooked or swimming in oil, risotto made with long grain rice."
• "I had bruscehetta for starters which was stale soggy bread with lots of soft, out of date it seemed, tomatoes dumped on top with no taste to it."
• "The pasta is nice but there chicken dishes are not very nice they are very rubbery chicken so do not order them dishes stick to pasta only."
• "the food was cold, no taste"
• "The worst food was the mains. I ordered haddock with cheese sauce and spinach. The haddock was completely covered with cheese sauce and tasted awful."

Service

Pros:

• "The atmosphere and service in this lovely little local is always spot on."
• "Family owned restaurant offering great service with a smile."
• "They were able to handle a relatively large group of us and provide an efficient service."
• "Loved the service, the authentic Italian food and the measures put in place to ensure all are safe during these covid times."
• "Service is the best, very family orientated."
• "Staff are always such a delight!"
• "Very helpful and friendly staff."

Cons:

• "The two waitresses were rude and made no effort at good service."
• "Poor management, poor staff."
• "Came here because restaurant next door closed. Disgusting food, really rude blonde waitress."
• "Had to wait 20 minutes to be served drinks. Staff were moody"
• "Shocked at the treatment we received at this restaurant. The customer service is appalling, and not family friendly."
• "Service was really really bad."
• "Terrible Service. Entered and the waitress grunted when we mentioned we wanted a table for four."

Ambiance

Pros:

• "Brilliant Italian place. Decor is really lovely- feels like being sat on a street in Italy on a sunny day."
• "Lovely atmosphere."
• "Food was great the decor and atmosphere is pleasant giving you that Tuscany outdoor alfresco feel."
• "Unique decoration with the interior set up to look like a street seating area."
• "The ambience was cosy."
• "Amazing venue."
• "Casa Mia's warm and inviting ambiance creates a perfect setting for a memorable meal."

Cons:

• "Not a good atmosphere and terrible customer service."
• "The ambience was also poor with very little space between tables. Felt like a classroom dining."
• "Got really cramped inside quickly."
• "Not child friendly at all, or friendly period! Tables too close to one another, no walking let alone pushchair space between tables."
• "Quite a small space for the number of tables, making it quite squashed."

Value

Pros:

• "The set menu is excellent value for money."
• "On the pricy side, but well worth the food."
• "We had a drink, main and shared a starter and paid around 20 each. Thinks its good value."
• "Generous portions, great value for money."
• "Excellent food well presented. Not 'London' prices either so will definitely return."
• "The food was delicious and very reasonably priced."
• "Lovely, well cooked, unpretentious food. Very generous portions. Very good value for money."