The Cheshire Cat Reviews Summary

Service

Pros:

• "Staff friendly & helpful."
• "Staff were rushed off their feet but were very helpful."
• "The staff are incredibly friendly, the food amazing and thank you for making us feel so welcome."
• "Service was prompt and friendly."
• "The service was excellent & the drinks were great."
• "The staff were lovely, very attentive and polite and the orders (drinks and food) were bought out very quickly."
• "First of all, the staff were fantastic. They were attentive and really welcoming."

Cons:

• "Took forever to get served. Bar staff had zero% customer service skills."
• "The one thing I hate is being ignored when waiting at the bar, ignorant young barmaid."
• "Service a little slow as only one member of staff behind the bar when we arrived."
• "Needless to say we won't be calling again."
• "Really poor service. Waited 10 minutes to not even be acknowledged."
• "Awful service. We had to wait one and a half hours for any food and a second drink!"
• "Not impressed with service, I know it's difficult booking tables and going out at the moment but was very disappointed with staff member who took us to our tables."

Cleanliness

Pros:

• "Everywhere else was very clean."
• "The rooms are very modern and exceptionally clean."
• "After checking into our fab room, very clean and also AC we went downstairs and into the Beer Garden."
• "I stayed in the mews apartments and loved it, spacious, clean and everything I needed."
• "It was clean though."
• "Stayed in rooms, very clean and functional if somewhat dated but would stay again without any thought."
• "Food was excellent, lovely atmosphere with a real fire."

Cons:

• "The wet room... this was our only negative.. it appeared dirty and dated."
• "The room has not been updated in the slightest and it really does show."
• "However the most concerning problem was damp and mould on the bathroom walls and the bathroom floor by the bath which pose a health hazard for those with respiratory problems."
• "Not bad there, could do with a good clean, be nice to see out the windows."
• "Old and dusty establishment."
• "The door to the wet room was rotting."
• "The water then smelt which then stunk on our skin so we had to get out and get a shower to get rid of the smell!"

Food Quality

Pros:

• "Food good."
• "The food is very good."
• "The dinner and breakfast in the lovely restaurant were both plentiful and delicious."
• "Food was amazing. Had the made in house lasagna, and wow was it good."
• "The food was outstanding and the staff were incredibly friendly!"
• "Unbelievably good food: chicken, ham, and leek pie with all the trimmings: one of the tastiest plates of food I've ever had."
• "The food is lovely here. Can't fault it."

Cons:

• "Steak pie and sticky toffee pudding were good but not great as was the service."
• "If they could just make the chips a bit less soggy then it'd be 5 stars."
• "But I have found the quality of the food is not what it was."
• "Food was average, my starter wasn't seasoned at all."
• "Kids fish fingers and fries came as battered fish and chips. No resemblance to fish fingers at all and chips instead of fries."
• "Food was bland and not very warm when it arrived."
• "Burgers over cooked meat dry. Pasta dish completely tasteless."

Ambiance & Facilities

Pros:

• "The bar area downstairs is really nice and the outdoor area is superb."
• "A nice, busy place to be on a Friday night for drinks with friends."
• "Really enjoyed our recent visit to the Cheshire Cat, Nantwich."
• "Lovely gastro pub which mixes contemporary buildings with modern comforts."
• "Sat in the outdoor area in one of the heated booths, which is also undercover."
• "The character in the premises has been retained making it still visually appealing."
• "The building itself was cozy despite the short Nantwich doors and created a warm atmosphere."

Cons:

• "Dangerously overcrowded...and overrated jazz festival is not what it's cracked up to be."
• "Strange place, very unwelcoming entrance with large plastic screens which aren't really needed to that extent."
• "The noise from downstairs was ridiculous."
• "Kept up all night by the music being played til the early hours of the morning, no respect whatsoever for the guests."
• "There were also many problems with maintenance."
• "Friday night street noise was a bit of a detractor."
• "Absolutely dreadful."