Burger King Reviews Summary

Service

Pros:

• "Amazing customer service especially the boy at the drive thru every morning is very kind."
• "Having revisited this establishment on two occasions, I have seen a dramatic positive change."
• "The staff were also very friendly. A lovely and happy team."
• "The service was amazing and Sageer went above and beyond to accommodate grandparents and young children."
• "Staff were friendly and professional."
• "Always have a lovely service at 9pm an hour before they about to shut up. Very friendly staff."
• "Lady taking order was friendly and smiley so made a difference to what was otherwise a pretty normal experience."

Cons:

• "WOULD GIVE 0 if I could Absolutely terrible service."
• "Staff often take quite a while to serve and then process orders."
• "Service is awful."
• "Very bad service."
• "Drive through stuff is extremely rude even the manager is disrespectful."
• "The customer service was horrible very rough people."
• "Staff completely incompetent could not take the most basic order without messing it up."

Food Quality

Pros:

• "I had a great Double Whopper Meal, which was made exactly how I wanted it and no mistakes."
• "Nice and fresh burger buns as compare to McDonald's and fries are very tasty."
• "Burger prepared the way it should be."
• "The food tastes good."
• "It's a shame the Drive Thru was closed. Had to go inside. Anyway as soon as I took my first bite into my double bacon cheese burger XL it was like heaven."
• "Food was delicious."
• "Great food, exactly what you'd expect from burger king."

Cons:

• "You're better off going McDonald's for how worthless it is going here."
• "The quality of the food served was really underwhelming."
• "This is the most disgusting burger king meal I have ever had."
• "Food is horrible either over cooked or badly put together, drinks are watery and flavourless."
• "The food was cold and it looked miserable."
• "The food isn't fresh they're using some sort of microwave and always seems soggy."
• "The burgers are watery and not edible."

Cleanliness

Pros:

• "Clean and tidy environment Has Drive through and delivery service as well as sit and Eat."
• "Atmosphere is very nice and very clean place."
• "The place is neat and tidy, they have ample parking space in the surrounding areas."
• "The staff are polite and the tables were cleaned often."
• "On both occasions, the restaurant was emaculate and was being cleaned regularly."
• "This place is good and I would class it as pretty perfect."
• "Overall good place to sit with family for nice chat and food."

Cons:

• "Disgusting place... dirty tables, overflowing bins.. food, chips, and used tissues all over the floor."
• "Never again. Waited 45min for my food... the place is very unhygienic."
• "The whole place was being run by 1 woman in the kitchen and another woman (a trainee) on the till."
• "Untidy restaurant with dirty toilets."
• "The restaurant was so dirty with rubbish all over the place."
• "This branch in Yeading is absolutely disgusting!"
• "The place was grimy dirty and you could smell the dirty bathroom smell right in the restaurant."

Facilities

Pros:

• "It has quite a big seating area & free car parking, flooring is on one level, so OK for disabled and wheelchair users."
• "To be honest majority of my visit to this place were on Wednesdays because their Wednesday whopper is very cost effective."
• "They have an eat in area, a drive through and also lots of takeaway and delivery orders."
• "Location and access is good."
• "Drinks machine offers a multitude of flavours like cherry, lime, vanilla, etc."
• "No rush and wait wasn't long. Used the drive through. Standard experience."
• "Food is great."

Cons:

• "They never have ice cream, milk shake, even bottled water!"
• "Where it is quiet or busy, this branch of Burger King also has something missing or broken."
• "This particular branch didn’t have the vegan burger in stock."
• "Drinks machine offers a multitude of flavours like cherry, lime, vanilla, etc but these are often ran out with the staff either unable or unwilling to replenish."
• "The self service drinks machine was broken, and not making ice."
• "The milkshake machine never ever works."
• "The Whole Shop is in desperate need of a Full Re-fit it looks Tired and worn out."

Staff Behavior

Pros:

• "The staff did what they could."
• "The staff prepare the food without gloves."
• "He brings out fast service and make sure customers are always having a bright morning."
• "The staff seemed polite."
• "The staff talking to one another in their own language (very loud)."
• "The staff are polite and the tables were cleaned often."
• "Very very very Rude staff."

Cons:

• "Order the burger it came wrong member of staff accused me of ordering it wrong."
• "Staff not polite."
• "Drive through stuff is extremely rude even the manager is disrespectful."
• "Horrible there were 2 rude men at the roll both Sri Lankan they should be fired."
• "Staff are quite rude, particularly a young woman in a hijab."
• "Staff usually miserable at the windows."
• "Rude staff."