Nando's Cambridge - Retail Park Reviews Summary

Service and Staff

Pros:

• "However, every team member was working hard to provide a great experience with a smile."
• "Thank you all for handling a stressful evening with kindness and incredibly fast service!"
• "The staff always looks after us very well. Kids and babies are welcome and the staff is always smiling at them."
• "Service was quick with the orders, and the staff were friendly and helpful."
• "Staff were polite and friendly."
• "The staff are generally nice and the food is prepared fairly quickly."
• "We were welcomed well by a lady with the best vibes who showed us to our table."
• "The staff were friendly and nice. And the food is as would be expected of the franchise."

Cons:

• "The food and atmosphere were great but the service was really bad."
• "Only reason why it has 3 stars it is because it is a chain and it is very hard to give more stars for chains as there are always issues."
• "Terrible attitude from the manager. Very unhelpful! Failed to meet the needs of a gluten-free toddler."
• "Food was good but took ages to come. I could see the food waiting to be served on the counter but everyone was chatting around instead and not serving."
• "Rude and arrogant staff behaviour in this branch of Nando's."
• "Very disorganised and poor food. My burger in pitta came with just half a pitta so half my burger was sticking out."
• "Food took nearly 40 mins not v hot we could see it sitting on pass for quite a while before offering to collect it."
• "Staff stood there moaning they want to go home (heard this 6 times from one single employee in 15 mins)."

Food Quality

Pros:

• "Nando's is an absolute delight for grilled chicken lovers like me 🐔, especially when paired with that extra spicy sauce!"
• "For a Nando's, this is one of the good ones. It is clean food is good and doesn't feel run down like the rest of the Nando's."
• "Food is great but the service has gone downhill at this restaurant lately."
• "Food is as you'd expect at Nandos, but the service here wasn't good on a quiet Monday night."
• "We visited the Nando's restaurant in Worcester just the Thursday before and were delighted with the service and food, very helpful and professional."
• "Always a good standard of chicken and side dishes. Nice to be able to sit outside."
• "As always, Nando's delivers on every aspect. Food was fabulous and generous portion-sized, and the staff were lovely."
• "Great food and good atmosphere; lots of free parking; very friendly and professional staff, eager to serve and meet your needs."

Cons:

• "The food and atmosphere were great but the service was really bad. After we've ordered, we had to wait for almost an hour before the food was served."
• "Since I've eaten for the first time at Nandos a few years ago, I'm sad to say that the quality and quantity of food served has declined!"
• "The chicken was not cooked properly and was mainly covered with sauce to hide this."
• "My chicken quarter leg was not cooked enough it was very pink, I have never had pink chicken in any Nando's I have eaten at before."
• "Took over an hour to get food. Nobody explained or apologized etc."
• "Chicken was very dry due to the fact of the seasoning being burnt."
• "The food is great, but the biggest problem here is the poor service. 40mins wait for a coffee and a tea... followed by another 20min wait for starters."
• "On the occasion I visited it was a 45 minute wait for food. Once it did arrive the chips were cold and we had to have send them back."