Address: Huntington Road, Cambridge, CB24 4RE, United Kingdom
Phone: +441954780001
Rating: 4.5
based on 242 reviews.
Food Quality
Pros:
"Stopped here on the way back to Nottingham from Newmarket races and WOW!! We’ve never tasted anything like it."
"Absolutely amazing experience, food and service did not disappoint."
"Chicken wings and fries were gorgeous, found the burgers to be a bit dry though."
"Food was first class and the burger was really good, very clear that all food is made to order and not frozen."
"The food is so delicious! Lots of variety in the menu so everyone can find something they like."
"The food is really good and the portions are giant. A real local gem. The BBQ sauce is just amazing."
"The burgers are spot on. Chilli cheese fries are a winner."
Cons:
"I had driven past Herbie's lots of times over the years and its appearance had made me think yuck quite regularly."
"Burger was nice but fries and salad says to me fries and salad, not a little salad garnish on the burger and fries."
"The bun lets down the burger. Cheap white bap."
"Ordered the ribs and also a milkshake, the milkshake arrived and was just cold milk not the normal cold thick ice cream. The ribs were extremely disappointing they were lukewarm and the flavour was bland."
"As an American, this is definitely not American food."
"Quite simply the food lacks the inspiration that comes with the knowledge of the original."
"Seemed more on the lines of frozen food heated up.. a bit expensive for the price of what you're eating."
Service
Pros:
"The interior decoration is typical American Diner style and the staff are friendly and attentive."
"Service is very attentive and helpful."
"Super attentive staff and an excellent meal. thank you"
"Would also like to thank Dave who waited on us for his friendly & welcoming manner & chat."
"Service was good friendly staff and very helpful."
"Staff are so friendly was broken down this evening and the staff couldn’t enough to help me massively friendly the diner looks amazing and will be returning when cars fixed to dine here."
"Customer service and food was outstanding!!"
Cons:
"7 months pregnant and I was refused access to use their toilet."
"Due to abusive and rude attitude of person in charge I will never go to this diner again."
"They made it so complicated with having to contact the owner on Facebook (!!) and preorder meals that we gave up."
"Staff although polite, looked as though they wanted to be elsewhere."
"The only thing we weren’t happy with is we feel we were really rushed into the building."
"The waiter was the rudest man I've ever come across."
"Service was atrocious; I will tip 20% for great service. I pretty much always tip something. Service was so slow, we did not tip."
Ambiance
Pros:
"It is surprisingly quiet in terms of road noise given location."
"Once inside, American 50's music & a stylish diner seating interior - along with a young, friendly waitress greeted us, lending to itself an authentic experience from the start."
"The music selection was particularly good today Christmas classics with 50's rock 'n' roll too."
"You step in greeted with a smile and the smell of an authentic American diner."
"It’s an amazing diner and we will definitely be back!!"
"Nice welcome and was shown to our booth."
"Nice themed restaurant and friendly staff."
Cons:
"The only downside is the state of disrepair the toilets are in."
"The constant Christmas music playlist became a bit tedious."
"The seating is horrendous however."
"Looked a little dodgy with the road works happening."
"The atmosphere was a bit up and down due to a little girl screaming constantly."
"All this was topped off by the chef (could of been the owner, not sure) thinking it was okay to bark orders at his waitress when she was clearly a little shy / possibly new, and simply needed some encouragement to address her customers needs."
"Worst experience!!!! Have you ever eaten gravel? If not, visit this diner."
Value
Pros:
"Great 'feel good' food. Nice burgers, love the milkshake selection!"
"We've just had a really lovely meal in the Diner. Great choice of food at a reasonable price."
"The Reese peanut butter milkshake is an absolute winner – rich, creamy, and a perfect blend of peanut butter and chocolate."
"Both were great. We ordered cheesecake and a peanut butter stack for deserts and it would be worth going for this alone. Believably home made and incredible!"
"The milkshakes are good, their fried chicken is excellent, and both their sweet potato fries and standard fries are exceptionally crispy."
"The burgers are ace and the milk shakes are even better, reasonably priced too."
"Fantastic service and good food at reasonable prices."
Cons:
"There should be better still non fizzy options & non dairy milkshakes in order to cater for more people."
"Mains were great, would have been a 5 star but left a little underwhelmed by the triple choc milkshake."
"Food was fine, is say overpriced for what it was, but me and my partner both had very bad stomachs after eating our chili."
"Food was great but a little bit pricier than I think it was worth."
"Costs quite a bit to eat here, can easily spend upwards of £70 for a family of 4."
"Being right on the A14 makes exiting the car park difficult at peak times and the car park and exterior feel a bit run down."
"A little overpriced tbh £28 for 2 burgers and two coffees so I expected a little better."