Big Boy’s Kitchen Reviews Summary

Food Quality

Pros:

• "Omg this has to the best burger I’ve ever had."
• "The Nashville Loaded Fries were an absolute delight, perfectly crispy and seasoned with just the right amount of spice."
• "The steak cheese fries, Nashville wings, Nashville burger and Nashville fries are very tasty."
• "The smashed burger was so juicy, the bun held up nicely, and the sauce was the best I ever had."
• "The service is great, really hard working team."
• "My Goodness, I just ate here and it's amazing. The food is fresh hot and very very tasty."
• "Great burgers. Do Try the Juicy Lucy 12oz if you have the appetite!"
• "The burgers and fries were fresh, hot and very tasty."

Cons:

• "After first bite on burger, I would say it lacked taste and flavour, didn't feel any nashville heat and found the chicken slightly dry."
• "I got two beef burgers. One was cooked ok, the other was RAW. Tastes absolutely disgusting."
• "The only thing for me which I did not like and this is simply a personal preference is the herbs in the sauce."
• "The mac and cheese was okaish, quiet runny consistency."
• "Seating area was very cold and full of smoke from the kitchen which took away from the eat-in experience."
• "Burgers were good but felt a little pricey. Cheese steak chips didn't have a lot of steak considering the price."
• "The big guy who takes the orders...was extremely rude whilst taking my order."
• "The burger meat was extremely fatty the whole beef burger! Every bite I took there was fat, it wasn't nice at all."

Customer Service

Pros:

• "Saf the owner was super friendly and told us what we should get."
• "The friendly staff and inviting ambiance added to the overall enjoyment of the meal."
• "Customer service was excellent."
• "The staff were very patient as it was my first time ordering and helped me choose."
• "The staff are absolutely lovely. Great customer service!"
• "Amir and family are so passionate about what they do and how they do it."
• "Great food, great customer service."
• "The family that owns and runs this place is so kind and welcoming; they really make it feel like home away from home."

Cons:

• "Went in to complain and the manager was being arrogant saying this is ‘normal’ and how they cook it."
• "Would only suggest the counter staff be a bit more polite as opposed to being abrupt and simply asking 'what do you want?' Not the best of welcome."
• "The customers in the right side hall were too loud so we had to leave that space."
• "Honest review....Very good service by the brothers who work there and very welcoming. But was disappointed with the quality of food."
• "Food is lovely but the customer service is disgusting honestly rude and arrogant guys."
• "Really disappointed with the service this time round."
• "Avoid eating at this restaurant 😵😤. Absolutely shocking quality of burgers, and even worst customer service."
• "Avoid this place! I would give 0 stars if I could! Absolutely shocking quality of burgers, and even worst customer service."