Jin Go Gae Restaurant Reviews Summary

Customer Service

Pros:

• "Customer service was alright, not as bad as some of the other reviews."
• "Very attentive staff and lots of great options!"
• "Very friendly staffs and their service is super fast."
• "The staff was kind and helpful, which is quite surprising taking into account the previews reviews."
• "The service by the friendly waitresses second to none."
• "The staff are attentive and efficient and made us feel very welcome."
• "The service is very quick and friendly."

Cons:

• "The waitress slammed the bill down on the table and took away the coal from our KBBQ grill so fast before we even had a chance to say a word."
• "Terrible service, they only care about filling seats and not the care and attention a customer should have."
• "Waitress conveniently ignored/did not acknowledge raised hand."
• "The anxiety while being at the establishment was an extremely uncomfortable experience."
• "The staff woman shouted at me and my kid in front of everyone."
• "Incredibly atrocious rude service."
• "The younger lady working there was very unfriendly and hostile and needs to learn about customer service."

Food Quality

Pros:

• "The meats tasted really good. Chicken was great and army stew very warming."
• "The food was really tasty, especially the kimchi fried rice."
• "The beef bone soup has incredible flavours."
• "Korean bibimbap, bulgogi beef barbecue, japchae, kimchi pancakes and fried rice are highly recommended. Very good and delicious!"
• "The food is incredible. There is such an incredible variety to choose from."
• "Good, delicious and lovely Korean food, love their BBQ beef, definitely the best one we ever have!"
• "Marinated beef short rib was to die for, very tender and flavoursome."

Cons:

• "Expensive for average food, pork belly would be more suitable for my dog."
• "Food didn't taste nice at all, wasn't cooked properly and honestly I have made better of the same dishes at home myself."
• "The military stew was the worst, and nothing like other army stews I’ve had."
• "The baby squid salad came with frozen squid. Beef slices were not defrosted either."
• "The most disappointing dish I had here was the classic Korean fried chicken."
• "The sundae was almost inedible it had a strange metallic, old meat taste and the galbijjim was so sweet the sauce tasted of pure sugar."
• "The food was not done properly. Beef near bone still pink."

Authenticity

Pros:

• "The Best Value Authentic Restuarant in the whole of New Malden (little Korea) and it isn't even close."
• "Great dining experience and totally authentic."
• "A very authentic Korean Food experience."
• "The ambiance makes me feel like I’m in Korea."
• "It is very authentic Korean restaurant."
• "One of the best Korean BBQs in New Malden (and also one of the most authentic - from what I am told)."
• "The food is tasty and authentic good service and ambiance i just love it here."

Cons:

• "Was not really authentic. Quite disappointed."
• "Really great food, but not quite the authentic experience."
• "The non-BBQ dishes were more disappointing: the Korean fried chicken was not great."
• "Charcoal BBQ didn't really enhance the food, rather it just made the entire restaurant really smokey so you smelt like a chimney when you walk out the restaurant."
• "Fried chicken is battered, as opposed to the expected Korean fried chicken style."
• "The food is nothing special at all if not disappointing."
• "The Korean ramen that tasted and looked like what I would get in the supermarket in the instant noodle pot."

Service Efficiency

Pros:

• "They were opened post COVID-19 with extra safety precaution."
• "Great fun if you're in a group."
• "Very fast service and fresh food."
• "The food and the quick service really brings me back to this place again and again!"
• "The service is really good and the prices are very reasonably - under £20 for a starter and a main course with tea etc."
• "The service was very friendly and efficient, especially with helping us cook on the bbq."
• "Staff were helpful and attentive."

Cons:

• "Towards middle to end of meal staff were incredibly rushed and was hard to get the attention of waiting staff."
• "Very hectic environment and poor customer service."
• "The service was absolutely terrible. Rude waitresses who kept rushing us throughout our entire meal."
• "The service was very rushed, the waitress was in a huge hurry to bbq all the meats."
• "Service was extremely fast, once ordered, got all of our meals within 2mins."
• "Fabulous experience with a very busy restaurant; decent staff and interesting food BUT we were rushed out after an hour."
• "The service being quite slow is the only downfall but other than that I will definitely be coming back for more."

Atmosphere

Pros:

• "The atmosphere is wonderful, everyone has a little small part of the restaurant to sit in."
• "Restaurant is cool and comfortable with friendly staff. Very well ventilated BBQ."
• "The decor is modern and calming."
• "My friend and I had a fantastic time here. The decor is minimalistic yet warm and cozy."
• "The food here was absolutely an experience."
• "Beautiful meats (cooked and the delectable raw beef with nashi pear and raw egg yolk - think Korean version of a steak tartare)."
• "Fantastic food, really fresh and seems authentic."