The Colcot Arms Hotel Reviews Summary

Atmosphere

Pros:

• "The whole atmosphere was good, it was clean and tidy place."
• "Happy and relaxed atmosphere."
• "The atmosphere is fantastic with Tv playing sports, friendly local staff and a fully stocked bar."
• "Nice casual atmosphere with some outside seating."
• "Everyone had a good meal and lively atmosphere!"
• "Really quiet but perfect for me today, being only my 2nd pub since way before pandemic. Friendly and Welcoming Staff."
• "Wonderful evening spent here on Monday to celebrate my birthday. Great food, lovely outside space, great service."

Cons:

• "The bear garden is always in a terrible mess with smashed glass on the floor and tables not cleared from one day to the next."
• "Visit also marred by number of children running around and noise levels due to lack of parental control - it's putting a number of older patrons off."
• "The outside is in need of attention, once this is looked at with a regular cleaner it's a nice area to eat."
• "Fab atmosphere but outside seating areas are really disappointing. Not cleaned on a regular basis."
• "No music playing and not many customers so very quiet, no atmosphere."
• "Avoid like the plague... staff attitude is about as dirty as the bottom of my shoes."

Service

Pros:

• "Staff always friendly and attentive."
• "The service was very good and food was stunning."
• "The service was amazingly fast and the staff were all so lovely."
• "Staff are always friendly and helpful."
• "All staff were welcoming professional friendly attentive."
• "The staff was very helpful and polite."
• "Staff very friendly."

Cons:

• "Have just returned from having lunch, we wanted to order a starter and dessert each from the Golden Years option, however were told that this wasn't possible."
• "The food took 40 mins despite there being 4 tables."
• "Sitting here now service terrible asked for two meals for one and a drink only bought one meal didn't put the other one through I had to ask for my drink from another member of staff."
• "Diabolical customer service and the management's attitude was disgusting."
• "Couldn't even do the babies birthday cake she was asleep unfed, staff don’t have a clue just said the manager was cooking."
• "No customer service regarding the young boy in and out of the kitchen."
• "Service appalling today."

Food Quality

Pros:

• "Was decent food and very cheap on the wallet given today's rising prices."
• "Love the new menu!"
• "Food was outstanding, kids menu was excellent value for money."
• "Steak cooked to perfection and prawns were amazing."
• "The food was spot on, highly recommend the belly pork & ribs, it’s a really belly buster & tasty meal."
• "Food is always good."
• "The food was lovely, nice and hot and turned up within a reasonable time."

Cons:

• "Waited an hour for food and was burnt, steak was mainly fat and too cooked than what I asked for. Chicken was burnt and dry."
• "Always running out of items on the menu, once i think over 50% of menu had run out."
• "We invited friends and family to join us for a meal at the colcot arms the food was absolutely disgusting the service was poor completely understaffed the manager refused to come and speak us after complaining."
• "Ordered food and were then told that what we wanted was not available. Took ages to change. Food was very quick. Chips cold and hard."
• "The food wasn't as good as it could have been, overcooked scampi and they ran out of sweet pot fries after we had paid for them."
• "Meals were burnt and had to be refunded."
• "The food comes looking nothing like the Sizziling Pub menu."

Cleanliness

Pros:

• "Also the place was spotless."
• "Pub very clean soft drinks enjoyable."
• "Facilities good including soap in dispensers!"
• "Pub was clean and staff were great."
• "It was all nicely kept and clean."
• "Very clean."
• "Nice garden to relax outside."

Cons:

• "The tables were dirty cutlery was dirty."
• "The place looked comfortable enough, but there was definitely a grubby 'feel' about the whole place."
• "Tables were sticky and dirty. Cutlery not filled and what was there was dirty."
• "Table a bit grubby, needed a good wipe before we could eat."
• "Sat in the beer garden as we had our dog, almost every table had glasses and plates left on them… bins were over flowing with rubbish!!!"
• "The outside seating area had some nice people got chatting with them which was nice. I could not help with the area I was sitting in was literally littered with yet more cigarette butt's."
• "Ladies toilet had three discarded toilet roll cards on floor so obviously not checked in a very long time."

Value

Pros:

• "Nice pub had a drink in there and looked at menu, prices look very good."
• "Not expensive and great food is the reason we always come back."
• "Absolutely fantastic place. Warmly welcome, lovely staff and food was outstanding! Price was brilliant too!"
• "Lovely meal in the week - I tried the chicken skewers which were fab and a very reasonable price."
• "Lovely lunch today we both had fish and chips yummy and hot then a coors light such a good deal."
• "Food was really nice and I found the price pretty fair (especially with the kids eat for £1)."
• "Such a good price for such good food, service and atmosphere."

Cons:

• "No facility to use 40% off voucher code on the website so had to pay full price for our meal."
• "What a dreadful meal £37 for an absolute awful meal."
• "Meals were very small, ordered 2 half racks of ribs, they must've come from a guinea pig!"
• "Just had a so-called meal at colcot or arms it was terrible shocking in fact!!"
• "Beer is expensive but it is everywhere else too."
• "The beef burgers were tough as old boots."
• "Ordered food using uber eats, took almost 2 hours to come so when it did it was cold."