Duke Of Wellington Reviews Summary

Staff and Management

Pros:

• "Karl, Jo and his team are fantastic, visited some friends in the area who are locals at this pub and was clear to see how well this pub is run."
• "staff were wonderful and very caring even though they were very busy..they take social distance very seriously which is great"
• "The bar/waiting staff were very courteous & worked hard under pressure."
• "Staff are always welcoming and friendly."
• "The service was excellent and we will definitely be back again soon to see Charlotte and her team!"
• "Fantastic friendly staff, willing to chat and made sure we were happy and had everything we needed."
• "The staff were amazing... Attentive, helpful and accommodating."

Cons:

• "Not particularly welcoming but gave it a go."
• "Food was cold staff didn't have a clue what they was doing."
• "The 'landlord/manager' Karl is so unwelcoming, rude and made our stay just awful."
• "The staff didn't seem to be that bothered and were discussing personal issues behind the bar."
• "Barman looked unhappy we were even there!"
• "Management even poorer if that is even possible."
• "Staff appeared to be nice people though very poorly managed."

Food Quality

Pros:

• "Food served hot very tasty."
• "The food is great!"
• "Great place, great food."
• "The food was excellent I must say Greene King pubs your food is of good quality."
• "The food was amazing the yorkshire puddings were fantastic."
• "Food was great and the staff were polite and extremely nice."
• "The food was incredible, one of the best burgers I've had, I had to resist licking the plate."

Cons:

• "They are passing off ice cream on toast as a summer fruit Charlotte."
• "The fish didn't look great."
• "The portion size was disappointingly small, the chips were cold and greasy."
• "The roast lunch of duck leg was questionable as to whether it was properly cooked."
• "All the meals bar one were inedible, two Hunters Chicken were luke warm."
• "The roast was disappointing, the stuffing was solid, as was the pig in blanket."
• "The fish and chips I ordered felt as if its been in the freezer for a few weeks before being cooked."

Service Experience

Pros:

• "From a warm welcome when I arrived to great service from the staff in bringing me drink and food."
• "New owners very welcoming and accommodating for a late booking on Saturday evening."
• "Very happy with the whole experience, 15 of us went for lunch, we booked couple days before for 9 then on the day changed the booking as more people were able to make it."
• "Lovely venue. Large carpark and easy access from the A12."
• "Really delicious and lovely service from the bar tender."
• "The service was prompt, staff very welcoming and Food Serviced was delicious!"
• "Also the Service we received was outstanding. A very friendly and nice atmosphere."

Cons:

• "It took a good 5 mins just to get a drink order and then at least 10 mins for server to come back and take orders for mains."
• "I was abruptly told by the blonde woman working at the bar that the pub does not offer table service for drinks."
• "We weren't informed about the parking requirements and entering the car reg."
• "the food was lukewarm"
• "Waited an hour for our food. When we enquired we were told another 20mins."
• "Completely ignored for 20 minutes."
• "Service very slow even though it wasn't very busy. Staff shortages I assume."

Ambiance and Facilities

Pros:

• "It's been a long while since we had been here but remembered there was a play area in the garden."
• "There is a play equipment in the garden and the kids were happy to play on it until food came."
• "Would probably revisit as it had a nice big car park and a lovely beer garden."
• "Comfortable pub with nice atmosphere and tunes."
• "When we entered the pub it did look nice and plenty of tables to chose from."
• "Lovely pub with a great setting. Decor is top notch and so was the atmosphere."
• "Really lovely pub. They have a lovely large garden at the back with some bits for the kids to play on."

Cons:

• "Please be aware that you should register your car on entering, we weren't told of this but you could be fined."
• "Food wait time was silly 30-40 minutes, when food arrived there was a hair on the plate."
• "was fined £100 for pleasure of parking my car on a day where there were only around 4 cars in the car park,"
• "Could and should be better. Lovely location with a large somewhat unkempt garden and play area."
• "Called in on a Saturday not many people inside most of the food was unavailable and what we did get wasn't brilliant."
• "Was left standing by the entrance for over 10 minutes despite making eye contact with several members of staff."
• "We were the only table in the conservatory area, and we felt forgotten."