Creams Cafe Camberley Reviews Summary

Service

Pros:

• "Service was prompt friendly and helpful, not over bearing."
• "Service from a young girl called Lauren was fantastic."
• "We end up in creams today without a booking but the manager were friendly and made us aware that we would need to wait."
• "Great food, and me and my friend both felt that we had entered a warm, welcoming atmosphere because of the impeccable service we received from Addi."
• "Love4Life visit Creams Camberley regularly and always have a fantastic experience."
• "Just took my 3 girls to Creams Camberley and enjoyed superb service from AJ and Midge (The Boss)."
• "The staff really looked after us."

Cons:

• "Appalling service, took over 20 mins to buy a take away ice cream."
• "The staff seemed to be working quite slow."
• "Rude staff."
• "Delivery arrived absolutely soaking wet for no reason, which completely ruined the food."
• "Absolutely disgusting! The manager is has no customer service whatsoever!"
• "Been here several times, and will most likely visit again as I have two young children and this is the only creams near me. However the customer service is not great."
• "Staff talk amongst themselves, with little interest of serving us."

Cleanliness

Pros:

• "Space was clean but there were flies inside which was a bit annoying."
• "Shown to table with a smile, served quickly."
• "The food, presented well, on clean crockery with clean cutlery, prepared by staff wearing gloves, can’t be faulted."

Cons:

• "Female Toilet was filthy, and washing your hands in a dirty sink to Open the dirty door and go back to your table to eat was unappetizing."
• "Dirty. Everything from tables, seats to washrooms were dirty."
• "All the tables were filthy and the servers were just walking past ignoring them."
• "Interior was shabby and the table was sticky."
• "The place was filthy."
• "Filthy! Seated at a table with melted ice cream all over the floor!"
• "The cleanliness was shocking."

Food Quality

Pros:

• "Staff were good and the food was very tasty."
• "The food is plentiful, and flavoursome."
• "We had a few different types of desserts and all of us loved them all."
• "The actual food itself is amazing, a huge selection of waffles, ice creams, crepes and milkshakes."
• "The food was nice and what we ordered."

Cons:

• "All my son wanted was a waffle and some chocolate ice cream. For £7 this is all he got!!!"
• "Very poor value for money! Plain waffle and one scoop of ice cream for £7."
• "Had such a terrible experience! We both ordered waffles which were not nice at all."
• "Cookie dough was also over cooked to the point we were eating a cookie in a bowl, not warm gooey dough??"
• "The worst manager I've ever seen. Doesn't know how to run a business and argues with customers. Food is absolute trash."
• "Bought cookie dough and I could see the bottom of the dish it was cooked in."
• "Food took 30 minutes to get to the table, cookie dough was luke warm and didn't even cover the plate it was served in."

Value for Money

Pros:

• "Relatively reasonably priced."
• "Should be busier for coffees, reasonably priced for the quality."
• "The prices are fair for the portion sizes and it seems to often be busy with families and young people."

Cons:

• "Price was extortionate for what you ware getting it feels like your being ripped off a little if I am honest."
• "Also they wanted to charge £1 extra for sprinkles when my daughter asked for some on her cone which cost £3.95."
• "Very poor value for money! Plain waffle and one scoop of ice cream for £7."
• "Price is very high for what you're getting in my mind."
• "Very expensive! I had a waffle, which was actually quite large. The scoops of ice cream with it, though, were really small and completely overpriced."
• "Very small portion and overpriced!"
• "Nice ice cream, expecting a little more for the cost 1 scoop of ice in a £7.95 sundae."

Ordering Experience

Pros:

• "Pleasant greeting along with a good knowledge of allergens in food."
• "Service was quick and cheerful."
• "Drinks arrived in good time."

Cons:

• "Only issue was the hour wait for the food to arrive."
• "After I ordered, he let me know it would be about 10/15 mins, after 20 mins we had 2 of the 4 items we ordered."
• "After queuing for nearly 15 mins, I get to the counter to ask for 2 pancakes for them to then say they’ve run out of mixture."
• "Tried ordering online twice now, both occasions we've got as far as payment then been booted off and told the store is closed."
• "Took 40 minutes after ordering to bring me the wrong order."
• "Directed and encouraged to order via a useless app via QR code which when ordering required all my personal details and a password reset which was a complete waste of time."
• "The delivery came an hour late."