Address: Anne Knight Building, Duke St, Chelmsford CM1 1LW, United Kingdom
Phone: +441245202400
Rating: 4.5
based on 171 reviews.
Service
Pros:
"Brilliant experience with Lisa, she went out of her way to make our experience enjoyable and was friendly and lovely!"
"The staff were incredibly friendly, nothing was too much for them to do for you!"
"Service has been fab and we've been fantastically looked after by Fin, Max and Tash who are all clearly passionate about what they're doing and represent BH&K brilliantly."
"Staff could not be more accommodating. Drinks served swiftly."
"Service was great, and you can order from your phone."
"The staff were great with recommendations for what we should drink and really knowledgeable, Naz in particular!"
"The service was excellent. Especially Amber Merton."
Cons:
"Service wasn’t great, had to keep asking for basic things, staff need to engage and make eye contact…"
"However, the food was awful."
"Felt rushed and like they didn’t want us there."
"The only negative for us was when the DJ's very loud music started at 830pm. We felt it was too loud and too early...little chance of conversation."
"The only complaint is the volume of the music. Certainly not background music, it was so loud upstairs, we couldn't talk at the table which spoilt the evening."
"When we ordered, we received attitude from the waitress."
"Every time we needed something, we had to go to bar and wait ages to ask."
Food
Pros:
"Best sandwich I've ever had."
"The meal was tasty."
"Food was lovely thanks Lisa for recommending the wings 100% worth it."
"The food was really good, we’ll definitely be back to try more from the menu."
"Food was unbelievable, and they have a lunch time menu also."
"The food was served really quick and was delicious as well."
"The food was great."
Cons:
"The food came out very quickly and wasn't nice at all, half of it was cold."
"But they sell out of tonic, after trying to serve up a flat bottle."
"The price seemed excessive as four soggy prawns shouldn’t cost £7.50."
"Very disappointed and we won’t eat there again."
"Cold very very cold. No one removed their overcoats."
"This place discriminates against people who don’t look ‘normal’."
"The room was cold and lacked any real atmosphere."
Ambiance
Pros:
"Really lovely vibe, great location."
"Very nice and relaxed environment."
"It's beautiful inside! I just loved the decor!"
"Great decor."
"Really atmospheric and beautiful inside!"
"The decor is very pretty with lots of hanging plants and vines, attractive light fittings and a statement metal staircase."
"The atmosphere couldn’t be faulted either."
Cons:
"Everything felt a little disjointed with us not knowing if it was a restaurant or a bar setup."
"The room was cold and lacked any real atmosphere."
"Unfortunately there were old chips and food on the floor which hadn't been swept up from earlier."
"I don’t get the queuing at the bar though, that’s a weird thing."
"The staff were not welcoming and felt very uncomfortable from the beginning."
"The venue itself is really nicely designed and decorated across the two floors."