Ram's Pure Vegetarian Restaurant Reviews Summary

Food Quality

Pros:

• "The vegetarian buffet is excellent and if anything, the quality and freshness seems to be improving."
• "Cheap price but the quality was amazing."
• "Unbelievable gujarati food."
• "The quality of the food was superb and the restaurant was very clean and comfortable."
• "Food is cooked with a lot of heart... High-Quality meals are promising!!"
• "Outstanding Indian vegetarian food. Many of their dishes cannot be found anywhere else."
• "The food was served warm and was very delicious."

Cons:

• "This time all food was not good, dhokla was very dry, sambhar is very salty, in cheese masala dhosa there was no cheese, samosa was gone off."
• "The paneer curry was off!! The crispy bhajya were not fresh but had been reheated hence so chewy and dry went straight in the bin."
• "The extremely poor quality of food especially in the buffet."
• "The biggest disappointment was the main course, it was tasteless and do these people not know how to cook rice?"
• "The food was terrible, very unhygenic."
• "The kadhi was gone off, the food was cold and absolute no taste."
• "The paneer, chaats etc tasted stale and off."

Service

Pros:

• "Nishantbhai and his team were exceptional at ensuring we had a lovely lunch."
• "Saumil and Pranav offered excellent service on a very busy Mother's Day lunch time."
• "The Manager and the staff took personal efforts and care to ensure that we get the best service."
• "Friendly people. All waiters were good."
• "Service today from Megha and Disha was super and I thought it was a nice touch that they talked through all the buffet options before we started."
• "Excellent customer service by all boys and girls staff."
• "The staff were very attentive and the manager... was polite, professional and made sure we were having a good time and were happy with the food."

Cons:

• "The food is ok but the service is atrocious."
• "The management is poor the lady on bar is very rude seems like she is the manager."
• "After waiting for 45 minutes we are told they don't have the main dish we've come for it goes beyond understanding!"
• "Service diabolical food ordered yet incomplete and delay after delay trying to communicate with staff no joy."
• "It took 45 minutes for drinks to come and they gave it in a can without a glass."
• "Service not good at all, quality of food not good at all communication not good at all customer service not good at all."
• "Worst service I have ever experienced."

Ambience

Pros:

• "Decor: very modern decor."
• "Very beautiful ambience."
• "Decor was stunning, so many food varieties, reasonable prices."
• "Food that's served piping hot with the perfect ambience."
• "Nicely renovated with Authentic Indian taste... Service was excellent."
• "The place looks really nice as well, clean with bright lighting - I think it was recently refurbished(?)"
• "The restaurant is modern spec but keeps the layout intimate enough to have a quiet conversation."

Cons:

• "The very noisy TV that was showing some sport program."
• "Tables spaced too closely together that seating was very uncomfortable."
• "To top it off, the pendant lights above the bar area were buzzing with flies."
• "The only thing I didn't liked is the restaurant is small. During weekends and Bank holidays it was crowdy."
• "Although the interior may seem to be outdated."
• "The elegant decor added to the overall ambiance."
• "It's been refurbished at highest quality and have beautiful ambiance."

Value

Pros:

• "Cheap price but the quality was amazing."
• "Excellent value!"
• "Amazing value at £9.90. Weekday afternoons there is a smaller buffet priced at £5.90."
• "Very reasonably priced."
• "The prices are fair for the buffet and good ambience of the restaurant."
• "They offer big portions and for inexpensive prices."
• "The food is very reasonably priced."

Cons:

• "Went there because buffet was cheap. Would never go again."
• "To our surprise he added another £300 to the bill. & charged us for the food tasting!"
• "Finally we managed to see him and to our surprise he wanted to increase the bill another 3%!!"
• "Service charge was a bit cheeky when u get your own food."
• "Most disappointed- -paid £66 for 3 !!!"
• "It's ok for £8 during the week but not at all for £15."
• "Just two curry,rice and poori that's all for £5.99. Plus service tax £2."

Management

Pros:

• "The Manager and the staff took personal efforts and care to ensure that we get the best service."
• "The management of this restaurant are attentive."
• "The restaurant is very well managed."
• "Very nice and co-operative management."
• "The staff made me feel welcome and attended to every detail with care."
• "The staff are great too, particularly the manager and head chef - so dedicated and super friendly."
• "All in all it’s really good management service from nishit bhai."

Cons:

• "Owners here clearly only care about lining their pockets and have no compassion for certain types of events e.g a funeral - shocked at the behaviour and based on this would not recommend any functions and we will not be returning again! AVOID"
• "Management should ensure this doesn’t happen if they want repeat, regular customers."
• "The management is poor the lady on bar is very rude seems like she is the manager."
• "The manager was missing for the whole time we had issues so the waiters were arguing among themselves."
• "But when we went over the restaurant several times he was hard to get hold off."
• "Absolutely shocking service at a funeral service by this restaurant!"
• "Overall, the customer service is not anywhere near up to scratch."