Address: Coreys Mill Ln, Stevenage, SG1 4AA, United Kingdom
Phone: +441438351318
Rating: 3.6
based on 250 reviews.
Service
Pros:
"This was one of the best meals I have enjoyed in a while and served by a really welcoming waitress Nicola who was extremely friendly and very efficient and helpful."
"Exceptional service from Andrea really stood out⦠going above and beyond in a busy restaurant this morning yet never stopping smiling!"
"The waitress throughout our visit was extremely helpful, obliging and friendly."
"Very under staffed but the ladies and gents there were serving were really lovely, coping the best they could."
"The staff here are absolutely lovely."
"Very friendly staff."
"The staff were very friendly we enjoyed Teresa's company when she served us."
Cons:
"Staff seriously need training in service and how to work the till!!"
"Very slow service, went there with 4 kids in the summer holidays and there were no activity sheets or anything for kids."
"service was disgusting, we were kept waiting for drinks for 20 mins."
"Slow service, food cold when it eventually arrived."
"The service is so slow I believe a slow sloth could serve us better and faster."
"Brought our grandchildren here as a treat nice lady served us but finished her shift so we got Tallen well if anyones going here i suggest they dont he was rude and aggressive and we wont be returning her again or recommend it."
"We had too ask for drinks every time and was snap at by the waitress when we asked about our drinks."
Food Quality
Pros:
"The new evening menu is great value for money."
"I had the mixed grill, which was cooked to perfection and peppercorn sauce was great."
"The food was very good with a good pint of Guinness the vegan messy meal was very tasty as was the veggie lasagne we would dine here again."
"Best burger place everrrrr! This is the double stacked quarter pounder with battered lobster melted cheese and burger sauce!"
"I ordered a double cheese and bacon steak burger with chunky chips and my wife ordered the open chicken sandwich and wow! we were blown away by the taste and the quality of the food."
"Great food at affordable prices."
"The food was spot on and all cooked fresh."
Cons:
"Food was awful."
"The gammon was a little chewy."
"The batter was burnt and black in colour the chips were okay the whole meal was cold."
"Steaks were awful under cooked, luke warm and gristle."
"Food is shockingly bad had a dinner served to me with mushrooms in even after I told them I could not eat them and even checked before ordering it was not in the meal."
"The breakfast was sub par."
"Food poor. Grossly, fatty steak."
Facilities & Cleanliness
Pros:
"The staff are all friendly and very polite and the bar is cosy and set away from the restaurant making it a nice quiet place to sit and chill out."
"it is a wonderful bar and free for βΏ disabled πparking just need to know your registration plate."
"The environment clean and comfortable."
Cons:
"facilities, not looked after well."
"The men's toilets look like they haven't been cleaned properly for years."
"The restaurant itself could maybe do with a lick of paint."
"Furniture in the restaurant is tired and needs replacing."
"Toilets unpleasant with a leak and dryer not working."
"Our tables had ketchup splodges welded to them."
"Toilets and baby changing areas awful. No toilet paper."
Management & Staff
Pros:
"Chefs Greg and James went out of their way to prepare a close alternative."
"this is a lovely place to come and I can't fault the staff they are so kind, my car broke down outside and they let me and my dear nan come and sit inside out off the cold till the tow truck turned up."
"all the staff we met were pleasant and helpful."
Cons:
"Other than the grumpy manager who complained we didn't have a reservation for an empty restaurant."
"Overall very poor, in every area, especially given the costs involved for a meal for four people."
"All in all a thoroughly disappointing experience and one we will not be looking to repeat again in the near future."
"I understand if it was busy the wait time would be long, but it was long regardless whether itβs busy or not, not the staffs problem, most likely management."
"Manger blamed Whitbreds but failed to recognise that she could have improved some of these things."
"manager didn't even apologise."
"Manager was rude and aggressive and unwilling to give any money back on our meals but did eventually come to a compromise."