Address: Shephall Grn, Shephall, Stevenage SG2 9XR, United Kingdom
Phone: +441438351551
Rating: 4.0
based on 167 reviews.
Staff and Service
Pros:
"Really friendly staff and great food."
"The staff were extremely friendly and helpful - couldn’t do enough for you."
"Staff were friendly and even though it was really busy service was very quick both for our drinks and then again when we ordered a meal."
"Really friendly and caring staff, especially the chef who came to our table to ensure everything was being enjoyed."
"Staff were very friendly and helpful."
"The staff were brilliant."
"Very nice staff, attentive and ask you if your meal is to to your satisfaction."
Cons:
"The staff looked like they didn't want to be there."
"Staff are a mixed bag, but just don't seem to care and it seems like they don't want to be there."
"The barman, who I won’t name, who served me looked as though he didn’t want to be there and was miserable."
"The bar staff were absolutely lovely but it was the lady in charge that made us feel like we were a hindrance."
"We had attitude from the lady in charge straight away."
"The manager just gave me a load of attitude and was not very helpful."
"Absolutely disgusting customer service."
Food Quality
Pros:
"Food was ordered from the bar and was quick, hot and delicious."
"The food was great value and presented well."
"The food was lovely and came out exactly how we wanted (fussy eaters)."
"Food good, hot and tasty."
"The burgers had incredible flavour especially with the caramelised onions."
"The food was amazing hot and tasty."
"The food was lovely. Fresh, hot and such good value as always."
Cons:
"Tried to order fish&chip but off. So ordered scampi which had the resemblance off cotton wool buds with little scampi inside with soggy undercooked chips."
"The ribs where the issue, cooked to within an inch of their lives, dry and tasteless."
"The food came out cold."
"I order the lasagna which didn't taste like lasagna and bottom of it was burnt in places however it wasn't hot."
"Most of the food was cold."
"Dreadful Sunday lunch. Frozen food reheated! Parsnips were tough and inedible, soggy and mushy green beans."
"The chicken had undercooked skin which was ewwww!"
Ambiance and Cleanliness
Pros:
"Pub was clean and tidy and staff were very pleasant."
"For a Monday there was quite a few people there, but still had space and was able to talk and be heard."
"The pub looked wonderful, full of the magic of christmas."
"Lovely old pub."
"Gorgeous little pub with a country feel even though it's in the middle of a housing estate."
"The pub/restaurant always looks clean and comfortable."
"Newly redecorated this pub is comfortable and welcoming."
Cons:
"The table & chairs where so high you needed a step ladder to be able to sit down!."
"The booth we sat in had a ripped cushion. Table was dirty. Toilet was not particularly nice."
"The family area was dirty, tables were not cleaned properly and the whole experience was very bad."
"Bar and tables sticky (needed a good clean)."
"The floor was incredibly sticky like that of a teens nightclub."
"The uncleanness of the table floor area along with sticky tables and bar."
"Pub was cold. We sat with our coats on."
Value for Money
Pros:
"Also excellent value for money."
"Large portions and great value for money."
"Their Sunday roast's are plentiful, very tasty and good value for money."
"Great value for money."
"The price is incredibly reasonable."
"The offers such as 2 classics for £12.99 make it really good value."
"Food good, good choices not too expensive."
Cons:
"Food was ok, portions have shrunk."
"Did not enjoy my visit and won't be returning not value for money."
"Everyone's food tasted as if it was microwaved."
"Very poor. Avoid roast dinners at all cost terrible wasn't asked if all was ok walked out."
"Food cheap but average in quality."
"On this occasion the food was probably the worst it has ever been. It was overcooked and dry."
"Service appalling, Christmas Dinner was over cooked and what wasn't over cooked on plate was stone cold."