The Marlborough Reviews Summary

Food Quality

Pros:

• "Visited specifically for a Sunday roast and it was well done, presented and delicious."
• "The smoked mackerel starter was delicious and the seabass was tasty and very healthy."
• "Absolutely delicious Sunday roast beef!"
• "The food was v good and plentiful."
• "Really incredible Pork Belly roast for me with excellent crackling."
• "The food was great! Chips were fired crispy and not soggy, fish and chips was very good and my salad was very fresh."
• "The food was nice."

Cons:

• "Our food took a while to come and was sadly not great."
• "Nothing came as described on the menu, I had no carrots, celeriac purée, no cabbage and no gravy?"
• "Had the fish and chips and burger for lunch — for the £16-18 mark, you’d expect high quality, but it looked and tasted cheap :("
• "Very expensive and definitely the worst roast dinner I have ever had."
• "Overpriced and rubbish food."
• "For over £20 a roast you really do feel like it should be better."
• "The beef roast was the type you hope you don't get - thinly sliced, grey in colour and a watery gravy."

Service

Pros:

• "The staff made the day for us."
• "Service was good and their terrace is massive."
• "A special thank you goes to all the staff who did an amazing job throughout the evening from serving drinks to delivering quite fast."
• "Amazing customer service from Tim and Josh."
• "The staff were super friendly and helpful!"
• "The staff and service is fantastic. Olga was a gem!"
• "The staff were super friendly and the location was inviting."

Cons:

• "We have waited for more than one hour to be served."
• "The only thing letting this pub down was the very slow service."
• "Terrible service and average food! After having waited 30min seated we had to tell the waitress we were ready to order."
• "The staff were rude too."
• "Not even worth one star."
• "Unfortunately very slow service with a bizarre ordering system: 4-6 waiters working the garden, one person processing the orders behind the bar..? Management failure?"
• "Awful. I come here pretty often and was appalled at the service today."

Ambiance

Pros:

• "Great pub, fantastic beer garden."
• "It felt really friendly and warm."
• "Fantastic pub for Summer & winter!"
• "The outdoor area is absolutely well kept and cosy, it makes you feel relaxed."
• "The setting in the garden is beautiful. can't think of a better pub for that."
• "What a gorgeous hidden gem! Cosy, with tables by the fire, but the high ceilings and plenty of space give it an airy feel as well."
• "The pub size is deceiving from the front, it has an amazing beer garden at the back with a great atmosphere and attentive staff."

Cons:

• "It took close to 30 mins before I order finally arrived which can be understandable except for the fact a couple who were seated after us got their food way before we did."
• "Pub is nice, looks a bit dark as you enter."
• "The entrance part of the pub had an odd smell, hence the loss of the star."
• "Now there is an army of black wicker chairs and tables on fake grass which makes the entire area feel extremely claustrophobic."
• "It's become much less friendly since the refurb."
• "The beef was awful, the pork belly had a sour smell."
• "NONE OF THE HEATERS WORKED so it was freezing, horribly cold."