Ballot Box Reviews Summary

Staff and Service

Pros:

• "Dean and Louise go out of their way to make sure customers are happy."
• "The staff were very friendly and welcoming as soon as we arrived until we left."
• "Great customer service."
• "Visited this family friendly restaurant with my kids the staff were very polite, food was very tasty and drinks were lovely."
• "Staff friendly and so polite, especially the managers (couple) very happy to see you and you feel they really care that you enjoy yourselves."
• "Staff were excellent in all matters and that made us even more satisfied."
• "Staff members are kind and helpful."

Cons:

• "Staff were not cooperative and they were waffling on about codes and stuff that didn't even make sense?"
• "The service was rubbish."
• "I found the staff to be none interested in their jobs, the food was poor."
• "Manager at the till is rude!"
• "The staff didn't had any smile to share with us, especially the bar staff when we ordered the food."
• "Really bad service, staff are rude - Hayley, the girl behind the bar chose to ignore us."
• "Not enough Staff working behind the bar."

Food Quality

Pros:

• "The Beef and Ale pie is highly recommended and very tasty albeit a bit salty."
• "Food is very good value as well."
• "The food was hot and fresh."
• "Our food was good and the millionaires cheesecake was delicious."
• "Food was lovely I would highly recommend."
• "I ordered the gammon it was lovely the chips were cooked to perfection and the gammon was so crispy on the outside but soft on the in."
• "The food was lovely and hot."

Cons:

• "The tables are absolutely filthy, had to clean them myself more then once."
• "Ordered a burger and the bun was hard and stale, mother in law had a Sunday roast which everything was cold."
• "The food was OK."
• "Not the best place for food if I'm honest."
• "Food is terrible !!! Looks like it’s been left out under the light not fresh cooked at all... and looks microwaveable food."
• "Food is mediocre and I had the worst cheesy chips ever! Microwaved with the cheapest and tasteless cheese in the UK."
• "The food was poorly cooked, the chicken wings for a starter had a slimy jelly texture."

Facilities and Cleanliness

Pros:

• "Very large dining area, public bar with a good selection of ales and bottled drinks."
• "Pub restaurant has ample parking, playground outside, huge beer garden, soft play area inside."
• "Very spacious. A massive park behind the Pub, so it's nice to have a stroll after a meal."
• "The pub has great accessibility for those with limited mobility and plenty of parking."
• "Great soft play for small kids. reasonably clean and safe."
• "The play area was clean and some of the play equipment looked brand new."
• "It's spacious, clean and comfortable."

Cons:

• "The lady toilets was soo smelly like all you want to do is to run out of there."
• "However, it's a bit dirty and when is busy with older kids, there's complete chaos."
• "This place use to be great but since they have changed management everything is disgusting dirty (toilets, sticky tables etc)."
• "The soft play which is very dark and seems unfriendly."
• "The amount of dirt and dust in the building is horrendous."
• "The soft play is dusty, dark and extremely worn down. Will not be visiting again, better off going to the park opposite at least it's clean. Waste of £5."
• "This place needs a deep clean. The hygiene is awful."

Child-Friendliness

Pros:

• "Perfect for kids and cheap outing."
• "Great for kids, not so well for adults."
• "Brilliant place too come to with your children. Brilliant for party's and general play."
• "Very kid friendly as it has a kid's play area at the garden."
• "Great for the kids, they have a cafe area for snacks and drinks, the adjacent pub serves food also and there's plenty of parking."
• "A great place to chill out with friends, family and even for young kids."
• "Fantastic venue if you have kids or dogs. Dogs are allowed in the bar area and outside. Indoor and outdoor play areas for kiddies."

Cons:

• "Unsafe for young kids as bigger kids from the pub sneak in. No staff to control those big kids. Overcrowded beyond belief!"
• "This place use to be great for children but is now in desperate need of a refurbishment."
• "The only negative I found was that you had pay £5 for each child to play in the softball area which I think is a little expensive."
• "The babies section was taken over by 6 year old rough boys pushing the young ones out of the way."
• "Parents are not allowed on so spend an hour watching her walking around on her own frightened to do the slides or not being able to climb stuff."
• "childrens area very dingey but kids love it because they dont know better."
• "The children however had a great time in the end."

Value for Money

Pros:

• "Value for money, you can't go wrong with the Hunger Horse."
• "The overall food quality is ok, some things not great, but the cost and value is unrivalled!"
• "Very very reasonably priced for very good standard of food."
• "Overall amazing experience and very well priced for the current cost of living crisis."
• "The food and drinks menu offers a huge range and at reasonable prices."
• "They have on weekdays 2 selected mains for £9.99 which are decent."
• "Lots of choice for food and drink at affordable pricing."

Cons:

• "The prices have gone up too, used to always be cheap and cheerful with tasty food but not any more."
• "The place needs a make over expensive drinks £3 for a hot red bull no ice available."
• "The only small criticism is that the garden pea needed cooked a little longer for our liking."
• "The burgers completely dry!! There is no veg in it!!"
• "Got a microwaved chicken breast in cheese and barbecue sauce for £10."
• "The cost and value is unrivalled!"
• "The food wasn't great and the staff apologetic."