"Donna always provides excellent service in the morning when we stumble in for brekkie."
"Great staff, Inlaws booked a table and forgot to ask for downstairs. They made room for us downstairs due to my husband on crutches and my mum inlaws back and knees."
"As soon as I walked in the great service started."
"The lovely lady at the front of house called Victoria was absolutely fabulous and checked on us regularly to make sure we wanted for nothing!!"
"The staff that do work there are AMAZING. Particularly, a waitress named Anna who served us during both of our visits."
"Waitress was lovely, thank you Anna!"
"There is an excellent employee here - Chelsea is really warm and welcoming."
Cons:
"Service was a little slow, seems they need more staff."
"Left waiting at the door for nearly 10 minutes before being acknowledged."
"Went there without booking. Seems empty but wouldn’t let us get in without booking ! What a bad management."
"They didn’t even set a table big enough to accommodate us all and they tried to squish us around a table which didn’t fit."
"Frequently overrun stretched human resources mean you can be left waiting for long periods of time; like 1 hour last time!"
"Waitress disappeared so no one around to ask for bill had to go to the bar and ask for them to be found so we could pay and leave."
"Understaffed. Only 1 waitress, clearly run off her feet."
Food Quality
Pros:
"Delicious steak as usual. Good choices on both the main, and children's menu's."
"She recommended the cauliflower cheese side dish.. And so do I!"
"The food portion sizes are great and the Sunday roasts are filling."
"Found the food really good."
"Both meals were delicious, my beef was like a steak, sliced, pink and tender, melted in my mouth and all vegetables crisp and tasty."
"The food was absolutely delicious, the beef salad was excellent, the grilled prawns were juicy and everything was high quality and very well cooked."
"Absolutely amazing spot for the family/friends or two of you having a meal and a drink outside in the big garden space. The food was great."
Cons:
"The food was just okay, nothing particularly memorable."
"The meal was disappointing, the meat was great but the veg was mediocre."
"Food was terrible and overcooked/burnt."
"Definitely not worth the money when two of the veg were frozen peas and carrots - probably the cheapest veg you can get."
"Food was edable. Salads looked as if prepared and left in the fridge for a few days."
"The food for the price was not worth it, my chips looked like the end of the bag, all burnt and over cooked."
"The cod in batter was overcooked and the batter was a dark brown colour and was chewy and not crunchy."
Ambience & Cleanliness
Pros:
"Love this place for an afternoon coffee and cheeky ice cream sundae. The staff are always friendly."
"The restaurant did appear quite clean."
"The restaurant was very clean, welcoming not busy at all."
"I love this style of Beefeater where it's a multi-level restaurant, it looks and feels really good and there's a good atmosphere with everyone talking."
"The Fountain has a nice atmosphere and has had a bit of a refurbishment since my last visit."
"Free WiFi available and plugs if you need to charge."
"Nice to sit in the warm."
Cons:
"Table was sticky. Sat right below an air con so had to keep jackets on."
"My seat was held together with duck tape."
"The rear beer garden was disgusting in kept and full of rubbish."
"It badly needs painting and new furniture as it looks tired and dirty."
"All the tables were dirty and sticky."
"Internally, dark gloomy & delapidated."
"The whole place needs smartening up as it was very dingy and tables and chairs were old and marked."