David Lloyd Kidbrooke Village Reviews Summary

Customer Service

Pros:

• "Had a really great tour here with Sophie! Very quick to respond to my calls and emails."
• "Special mention to Brad James on the membership team who has been brilliant in helping me and my family with all queries absolutely brilliant guy."
• "I just want to Thank Antonio for helping me with my sons membership."
• "Sophie, absolute pleasure and extremely helpful and accommodating throughout the signup."
• "Neda in Sales went above and beyond to make myself and my family super comfortable."
• "The staff at the bar was awesome, the Jacuzzi is nice and the swimming pool in good condition."
• "The staff are also very friendly and professional."

Cons:

• "They are unable to handle the simplest of queries."
• "You can't reach them via phone and have no responses via emails."
• "The attitude of the sales staff is very friendly before you sign up, but afterwards it changes."
• "Management never follow through a request to the end..still waiting on an issue i never got resolved.. very very disappointing for the monthly payments!"
• "Firstly calls at reception are never answered (after 6 tries at different times)."
• "No one answers calls or emails."
• "Very disappointing customer service, I went to see the club since I’ve been invited to one of the clubs in London a few years ago."

Facilities

Pros:

• "The gym and studios are fully loaded and well equipped for when they are busy."
• "The 25 metre outdoor pool is clean and a good temperature."
• "Indoor and outdoor swimming pools are great."
• "Good, upper end gym with great facilities."
• "The facilities are modern and well kept."
• "The new refurbished gym and spa are amazing and cannot be faulted."
• "The facilities on offer look luxurious: Outdoor jacuzzi, fire pit and Himalayan salt sauna."

Cons:

• "Changing rooms are often dirty, as well as chairs outside."
• "Both pools closed for summer, only 2 tennis courts available, no spa facilities."
• "The gym is not good value for money."
• "The inside swimming pool is full of screaming kids."
• "The club does not feel like a community or ‘exclusive’ as David Lloyd advertises."
• "The facilities are outdated, the place is dirty."
• "For a gym that is so expensive the showers are dirty, some of the facilities are outdated."

Value for Money

Pros:

• "Worth every penny!"
• "Keeping in mind it is a leisure centre, it's not too expensive."
• "The food is brilliant, the prices are fairly reasonable."
• "Huge carpark which is free for members & their guests."
• "The new refurbished gym and spa are amazing and cannot be faulted."
• "Closing times are excellent: 11pm weekdays and 10pm weekends."
• "Amazing newly refurbished Spa facilities, highly recommend."

Cons:

• "This would be a 2 star review based on poor value for money I’m afraid."
• "Overpriced, and under deliver."
• "Overall for the price of what you are paying, I personally don’t think it is worth it."
• "For almost £200 a month membership, your guest pass is limited to its usage, and your air-conditioning is not working."
• "Expensive and a three month termination clause."
• "Prices though are way too high for what’s on offer. Not impressed at all."
• "Considering I pay over £400 a month between my membership and PT, I’d expect top and quality service, which I’m not getting."