PureGym London Finchley - Upgrade Complete! Reviews Summary

Staff and Service

Pros:

• "Staff are friendly, from the managers through PTs and facility house keepers."
• "Pure gym staff you are doing such an amazing job during this pandemic."
• "One massive plus is the staff, who are always friendly, welcoming, professional and polite."
• "As someone who is really anxious attending gym alone, the staff are friendly, welcoming and are always on hand to answer any questions you make have."
• "Staff are very helpful and approachable."
• "The staff here are great, always friendly and helpful."
• "A well equipped gym with very helpful staff. Good changing facilities and very good cleaning standards."

Cons:

• "Gym stank with no proper ventilation and the staffs were not around much."
• "Witnessed a member of staff (manager - Scott A) screaming at a young woman."
• "Rude and unhelpful staff, do not make you feel welcome at all."

Cleanliness and Maintenance

Pros:

• "The changing rooms are always really clean."
• "Best gym ever very clean, and only thing is when people use dumbbells leave anywhere they like and needs to look for matching weights."
• "Great gym. Clean, spacious and modern."
• "Always clean with helpful PTs everywhere."
• "A well equipped gym with very helpful staff. Good changing facilities and very good cleaning standards."
• "Facilities are clean and tidy."
• "A great gym in all aspects. Clean, easy access, well equipped and very welcoming staff."

Cons:

• "The equipment is all new and very rarely out of order which is good, but none of it is ever cleaned."
• "The gym is incredibly dirty and some machines are broken."
• "The machines are never washed! The yoga class i went to was not like any ive been to before and wasnt great."

Equipment and Facilities

Pros:

• "There is an amazing number of well kept cardio machines, bikes, steppers, running machines."
• "The free weights area is well stocked and there is a good range of ‘muscle machines’."
• "The place is now roomier and more functional than ever before since they knocked down walls and added half a floor of freestyle equipment."
• "Nice gym, two floors and a large variety of machines for virtually any exercise."
• "The gym is big and spacious."
• "Spacious and equipment up to standards."
• "Excellent facilities, great number of treadmills and cycles."

Cons:

• "Only 1 EZ bar I could find."
• "Dumbbells are scattered all over the place."
• "The free weights area can be intimidating when it is busy too."
• "The machines are less, need to wait for almost every machine irrespective of you go at peak or non-peak hours."
• "The upstairs cable machines have seen better days and in need of some TLC."

Accessibility and Convenience

Pros:

• "Friendly staff, vending machines to buy the bits you forgot and a good bit of on site parking all make this a great spot for a work out."
• "One of the best puregyms i been too. Has parking which is excellent."
• "They have parking which helps."
• "There is parking. Some spaces not available at a certain time but Saturday morning was empty."
• "Also, the parking spaces aren’t used by only gym users. I am disabled and found cars parked in the disabled bays that should not have been there."

Cons:

• "Too many people even at midnight!"
• "It's difficult to understand the thinking of the marketing department of PureGym in creating such a disaster zone of an entrance to the gym in East End Road, Finchley."
• "Absolutely ridiculous that they advertised a 3day pass closing specific days, whilst also advertising being open 365 days of the year 24/7 to turn up to the gym being closed!!"

Classes and Programs

Pros:

• "Another amazing class with instructor Justyna. She knows how to encourage and keep class interesting."
• "They have many classes but I have tried mainly cycling classes which I would strongly recommend."
• "All the morning classes are fun and energetic."
• "We attend group classes and the way she coaches is wonderful."
• "The classes are always well organised and presented fantastically."
• "Really enjoying all the classes at Puregym Finchley."
• "The classes seem well attended and the place has a good vibe."

Cons:

• "The upgrade is dreadful. The gym is much worse than before and the studio is practically useless for yoga & pilates classes."
• "The Sunday Pump class at 9.15 which I booked a space on was completely full at 9.10 when I came to the Studio."
• "I booked a stretch class for 1530 on September 20th; I was the only person who reserved this session. The instructor approached me and informed me that the class would not be held because I was the only person registered."

Value and Experience

Pros:

• "Cheap and cheerful, but a bit too much for me."
• "It's PureGym. You know what you're getting."
• "It's a good gym with a lot of equipment."
• "24 hour. Low cost. Well stocked."
• "Never had a single issue, friendly staff. Highly recommend if you are new to the gym scene or if you need somewhere you would just want to get in and get fit."
• "The Gym has been much improved since the refurbishment."
• "It's just kinda annoying sometimes when some members leave equipments scattered."

Cons:

• "Equipments are old and a bit dirty..even saw a spider crawling in the weights."
• "The people ruin it for me and not the gym. Too many people texting and sitting on machines."
• "Some of the staff are not helpful at all and just prance around like they are the best thing since sliced bread, but there are a couple who are extremely helpful."
• "19.01.2020 Water issue still not not sorted; there are 0 degrees outside and no trace of warm water."
• "I'm leaving this review because it has now been the second time where a PT has said something directly fatphobic at this gym."
• "The gym is always packed full of people - dont join them if you work a 9 to 5 job youll never get on a machine!"
• "PLEASE improve the smell in here - the smell of sweat is just so annoying :("