Vape UK Reviews Summary

Customer Service

Pros:

• "Spoke to a gentleman called Nathan regarding a problem, no fault of their own but DPD and the delivery driver on the day. Nathan rectified the problem almost immediately and sent out my order, which I received the following day."
• "Antony was more than helpful and resolved my issue right away, the response was within hours."
• "The customer service is excellent, any issues I have had have been dealt with in a prompt manner."
• "Messaged the support team who were great and sent a new package next day."
• "The customer service team here are incredible, they sort issues straight away."
• "Michael at Vape UK sorted my issue promptly and effortlessly."
• "Every time I need help the team go out of their way to ensure the best service."

Cons:

• "Had nothing but problems with any ecig that's been purchased from me or a family member. the staff are VERY VERY rude and unhelpful they all talk down to you."
• "Basically in the end they asked if I wanted redelivery, I said yes and commented on how I feel their customer service is poor and now they say I'll get my money back in 5 days and they won't be sending the goods."
• "Miss lead have not received me parcel offered no help on getting that parcel 'just waiting for it' terrible customer service."
• "What a poor customer service AVOID!!"
• "Got in touch a week ago to ask about a few of their products, since been ignored for 4 days despite a few more emails sent."
• "Extremely disappointed and feel ill-treated with my purchase."
• "Product did not arrive. I had to chase them multiple times to be told that it was my fault as I left it too long to track delivery."

Delivery & Shipping

Pros:

• "I always choose next day delivery and DPD always deliver on time."
• "Excellent turnaround times with deliveries."
• "Super fast delivery. Ordered some vape juice yesterday afternoon and 20 minutes later it was despatched and on its way for delivery this morning."
• "All communication was perfect, updates on being shipped, when it was arriving etc (1 hour slot, DPD are always spot on where I live) absolutely faultless service."
• "They offer fast delivery and can even upgrade if you wish (+Sunday delivery which is tried and tested!)."
• "Easy to order and quick delivery."
• "They are always well-stocked, fast dispatch/delivery."

Cons:

• "Paid extra for next day delivery on Saturday, it's now Sunday and have just received a message to say it will now be delivered on Monday. Not happy at all."
• "Ordered for guaranteed Saturday delivery, never came, rang VapeUK and the guy was lovely, said it would come Sunday. Sadly never came."
• "Staff are always lovely, they just get let down by DPD. Hardly ever have a delivery on time and it is very frustrating."
• "Their current courier just isn't reliable enough. I've never had a quick delivery, it's usually around 5-7 days for a 48hr tracked delivery."
• "I ordered some items for next day delivery. Some items didn’t arrive and I was made out to be a liar."
• "However recently a bit of feedback you stopped taking PayPal. I appreciate why this has happened but I did enjoy the security of the transaction, using debit cards online is riskier and you do not accept amex."
• "They provide free 48 hour delivery but be mindful royal mail don't deliver on Sundays so weekends do take a bit longer."

Product Quality

Pros:

• "I quite like the complimentary small chocolate included in the delivery as well, it's a nice touch."
• "They are always well-stocked."
• "Taste station... don't get me started! The Taste station is full of the flavors you can try and no pressure into buying."
• "Not only very welcoming and friendly staff but a deep interest in the world of vaping."
• "The point system is a nice touch and I’m slowly building them up for my freebie."
• "Their prices are by far cheaper than everywhere else, with the option of discounted multi buys too!"
• "The prices are fair on today's market, and there is great loyalty scheme earning cash back for future orders."

Cons:

• "However I have to say that the Elf Bar ElfLiq Pink Grapefruit Nic Salt E-Liquid tastes absolutely disgusting."
• "I did have a few vapes that were faulty but that wasn't their fault it was manufacturing but as soon as I let them know they sent me replacements the next day."
• "Brought a vape from this site, spent about £85 on the unit itself. Have had it around 2 months and now is completely faulty, I've emailed the company twice with no response."
• "However, they could do better filtering options of the products (currently you can only select a single value option, e.g. flavour-1 or flavour-2, multiple selection would be much better, e.g. to show flavour-1 and flavour-2 and ...)."
• "I've been left embarrassed and humiliated by being made to feel like a liar and still an item down."
• "Stay well clear, too many competitors to be able to provide terrible service."
• "The money was taken from my account before my documentation was verified. I uploaded an EU national identity card which was on the list of accepted documents. 2 days later it still hasn't been verified and I'm stuck waiting for this, not knowing if I will get my liquids or not."