Crown Reviews Summary

Accommodation

Pros:

• "Room was very nice, everything clean."
• "The rooms were lovely, spacious, clean, and very well equipped with tea making facilities and TV, clean, fresh, and well equipped en suite."
• "The room was pleasant, perfectly clean, and with a comfy bed."
• "Room was very nice, everything clean, breakfast was good."
• "Stayed in a double room on a Saturday night as a last minute anniversary getaway. Fantastic value for money."
• "Rooms were clean and tidy. Beds were very comfortable."
• "Great rooms, very clean and tidy."

Cons:

• "It all looked very tired."
• "Room was ok but it wasn't cleaned during my stay and nothing was topped up in the room."
• "The toilet and the sink don't flush out the content."
• "We stayed during 28 degree C heat and the room had neither aircon or a fan, so as a result it was uncomfortably hot all night."
• "The single beds (temporary for the family room) were uncomfortable and the bathroom hadn't been given a sufficient clean before our arrival."
• "We found the roll of toilet paper in the bathroom almost finished."
• "The overnight guests had to get people to turn heating on during their stay as it was almost closed down."

Service

Pros:

• "Staff were very friendly, helpful and kind."
• "Attentive and so friendly."
• "All staff in the pub were a real credit to their employer, all friendly, delivering excellent service and the pub offers great value."
• "Staff were extremely helpful even though it was evident they were under a lot of pressure."
• "The staff are absolutely 💯 superb, Chloe checked us in and made our stay very enjoyable."
• "The staff are excellent and treated us well."
• "Staff were polite and attentive, gent behind the bar was efficient and friendly."

Cons:

• "Service was incredibly slow even though there weren't many customers."
• "The food took ages, and eventually the chef came out to serve us."
• "When we arrived only one staff member was serving so there was a little wait to order drinks and meals."
• "Evening staff very pleasant and helpful but the manager and morning staff do not appear bothered about customer service, no get up and go!"
• "The waitress was quite young and appeared a little like she didn't want to be there."
• "Was not busy at all but waited 15 minutes for our drinks."
• "Made an online booking for 4 people for 7.30pm... the member of staff said I haven’t reserved you a table so go and find somewhere to sit."

Food

Pros:

• "Enjoyed a great meal on the Saturday evening."
• "The food is lovely at this Marston's pub with great prices on the 2 for one meals."
• "Food was lovely, I had the bacon and brie burger whilst my wife and daughter both had the mushroom and haloumi burger off the specials board."
• "The food is amazing, cooked fresh and always hot when it arrives to you..."
• "The meal was well cooked and tasty."
• "The food was amazing. All the meats were cooked to exactly as asked and were mouth wateringly tasty."
• "Food was lovely but just wanted to say how lovely the staff were."

Cons:

• "The chicken, though let down the meal. One was cold, and the other was as tough as leather, such a shame."
• "Very poor. I ordered chicken and ribs, the portion was small but the food had been dropped onto a white plate."
• "Lots of swearing heard whilst eating."
• "The burgers were rock hard like a brick."
• "The chicken 'meal' was chicken and a plate full of dry, stale boiled potatoes and dry peas!"
• "The salmon came out with the wrong sauce so they took it back, scraped off the sauce and reserved it."
• "The food was not high quality, and was expensive for pub food."

Amenities

Pros:

• "Great outdoor play area we couldn't use unfortunately due to the weather but we'll definitely be back in the summer!"
• "Going from strength to strength pub has been refitted and new pool table as well as new menu."
• "Good pub friendly staff nice relaxed atmosphere, pool table has been a welcome addition."
• "The secret garden and outside front seating were ideal with a pitcher of cocktails in the warm summer evenings, nicely busy, lovely decor, and a family-friendly place."
• "New management who have now allowed 4 legged family members, going from strength to strength."
• "This is a beautiful pub."
• "Lovely pub with a great atmosphere."

Cons:

• "Only draw back was the serving staff (2 young ladies) both had long hair that wasn't tied up."
• "Saturday lunch in the garden !!! beer cloudy obviously not pulled the pumps off before service, outside cutlery area dirty, knives and forks rusty, salt and pepper damp, no sauces available."
• "Litter in communal areas was not picked up."
• "The outside eating area was dilapidated and maintenance was needed."
• "Outside area dirty, ashtrays full on every table, littered."
• "Pub was cold and uninviting."
• "The pub itself is freezing and you have to eat and go back up to your room to defrost."

Value

Pros:

• "Fantastic affordable menu, drinks."
• "There's an awesome two for one on all main meals, even the large selection on the 'specials' board! Cheap, mediocre ready made food at inflated prices, that's how it's done."
• "Two for one so again, fantastic value for money."
• "Good price especially at the moment 2 for 1."
• "Called in for lunch and service was quick and good hot food...the total bill including 2 pints was less than 30 pounds and table service great."
• "A regular visitor good food a 2 for 1 pub with a wide range of dishes and still coming back they do an excellent rib eye."
• "Food was out of this world and portion size was just right."

Cons:

• "£50 for a finger buffet for a few friends and ended up with 2 platters of sandwiches bowl of chips everything had onion wasn't very impressed."
• "Very disappointed with meal. My husband had sirloin steak. It was disgraceful."
• "The price of the wine was extortionate at over £17 a bottle."
• "The portions were so small, my 10oz was no more than a 6oz and 6 small scampi and half a dozen chips a spoonful of peas and a half uncooked tomato."
• "Thought I would get an amazing large cod fish and chips at over £18 but it was a small piece of thin fish that was well over-cooked."
• "Sadly no consistency in hours that they serve food till couple of times now been told sorry stopped serving."
• "On each and every dinner, there were meals unavailable even they were pictured on the menu's cover."