McDonald's Reviews Summary

Service

Pros:

• "The staff really do try to clean up all the mess from the scum that go in there."
• "An up to date store with seating a child's area automated ordering service."
• "The staff are friendly and accommodating."
• "A member of staff was happy to help me carry my food to a table whilst I tended to my baby daughter."
• "The staff have behaved admirably in the face of the pressure, so well done guys."
• "Great service by Rachel who was cleaning but stop 2 service us very friendly even got me a muffin."
• "The staff will always try to be efficient, quick and accommodating for you."

Cons:

• "The staff were running round like headless chickens not knowing what do."
• "Speed of service is appallingly slow. Quality of food is horrific stale buns, cold burgers."
• "The staff and managers idle in their conversations and letting the standards slip."
• "Shame about slow service and food was cold when received it."
• "DREADFUL SERVING STAFF & MANAGERS! RUDE, RUDE! RUDE! AND VERY ARGUMENTATIVE!"
• "Orders wrong incompetent staff."
• "Claims to be a fast food restaurant, took 22 minutes for food."

Cleanliness

Pros:

• "Great ambience, spotless."

Cons:

• "The place was filthy."
• "Food barely warm. Awful soggy chips. Food doesn't seem cooked through."
• "The place is filthy, chips all over the floor and tables dirty."
• "The bins were full of rubbish, the tables were dirty & messy."
• "Upstairs right now and they have dirty tray on tables and in the windows."
• "Very unclean. Nowhere clean to sit!!"
• "The tables were filthy and clearly weren't cleaned properly."

Food Quality

Pros:

• "The food is delicious as you would expect from the leading fast food chain."
• "Food is of a good standard."
• "Always good food at McDonald's."
• "The food was perfectly cooked and the fries were too hot to handle at first."
• "Thanks again for a pleasant visit and quality food service throughout."
• "Satisfied all the time, staff is friendly, food is always warm and tasty."
• "Lovely MacDonalds food here I recommend also to always go to a MacDonalds great customer service."

Cons:

• "The food was tasteless and barely warm, the coffee was disgusting."
• "Food Average as usual staff miserable as usual."
• "Food barely warm. Awful soggy chips. Food doesn't seem cooked through."
• "The chips were very very dry and the oil stays on your tongue."
• "Food is always almost cold, chicken in the wraps are often undercooked or the chicken is stringy and grisly."
• "It might come cold or burnt."
• "After waiting 35 minutes for our food it was stone cold."

Order Accuracy

Pros:

• "Been a couple of McDonald's, one at Newcastle, and one at Llandudno, both the service was bad had to wait 20min for food, but this one today was good, staff was friendly asked if we needed help and the food was fast and hot very good thanks."

Cons:

• "Ordered a double quarter pounder with cheese, and a large fries. Got given a double cheeseburger in the double quarter pounder box and a medium fries."
• "They made me pay extra and let some chavs in front of me in the queue."
• "Food was warm, but missed out my bacon clubhouse double, and then when I got it, it only had 1 piece of meat on it and it's SUPPOSED to have 2."
• "Ordered Uber eat last week and they forgot the sauce."
• "Bought an egg mcmuffin meal yesterday, come home, NO EGG."
• "Today they got my order wrong. Asked for a chicken burger with no mayo, with medium fries. Came with mayo and large fries."
• "I was served a Quarter Pounder Big Mac meal in a Mc Chicken Sandwich box."