Tomlinson Estates - Lenton Office Reviews Summary

Customer Service

Pros:

• "Ms.Kitty demonstrated remarkable promptness in handling every step of the application process for my apartment."
• "Nothing was too much for her, with quick and friendly responses to emails and enquiries and getting all the required maintenance jobs sorted within a matter of days."
• "Wonderful customer service from Iwona, who is so friendly and helpful and pleasure to do business with!"
• "I find dealing with one person throughout the process much easier and Joe made this possible."
• "Kitty has been absolutely wonderful all through the process and communication with her is clear."
• "I am grateful for her guidance throughout this journey, and I wouldn’t hesitate to work with her again in the future."
• "Great staff and always responsive with quality replies."

Cons:

• "There customer service is zero especially dealing With Kitty or manager Amy."
• "AMY especially. She would constantly contradict herself when giving out information in regard to house maintenance and falsely accuse us tenants of saying things/ not mentioning issues when we have had phone calls with her."
• "I'm really disappointed with Tomlinson Estates, once you've moved out and you're not their problem anymore they mess you about and forget about you."
• "The communication is awful with agents and repair people letting themselves in without any prior notice and often the repair people have no idea what they're doing."
• "They actively ignore your emails, phone calls and visits to the office."
• "AWFUL communication throughout the year, refused to talk about deposits on the phone and then ignored several emails."
• "They just keep ignoring my emails, at least 5 of them now."

Property Maintenance

Pros:

• "Any problems with the property or tenants are dealt with effectively and with little to no hassle from my end."
• "Maintenance is always dealt with quickly and proportionately to the severity of the issue."
• "They always make sure any electrical problems are fixed as soon as possible."
• "All maintenance problems have also been fixed through her or are soon going to be which is a big relief."
• "Really easy to contact, quick to repair (when our boiler stopped working) and very friendly."
• "Joe had been a great manager and always make sure issues are resolved in a timely manner."
• "Feel confident leaving my portfolio in their hands, knowing they tick the boxes for us."

Cons:

• "The house we rented was old and had a lot of issues previous to us moving in."
• "When visiting the house for a viewing, there were many strange stains on a lot of the walls in the house."
• "I had black mold in my room for the duration of my time in the property- despite multiple efforts of reporting it, it was never properly dealt with."
• "Problems like back garden being covered in trash, broken beds, poor water pressure, leaks through the ceilings, the list goes on."
• "Problems such as... Mould... Wasps nest in the chimney... Front door not locking properly... House was in a very bad condition when we first arrived."
• "House was filthy upon moving in, took several emails and phone calls to get cleaners sent out."
• "When we arrived at the house and upon entry we noticed mould growing heavily on the ceiling in the bathroom above the shower."

Deposits and Fees

Pros:

• "I've been with Tomlinson's for 17 years and that's why I've stayed with them in spite of tempting offers from other agents in the district."
• "They deliver on time (rare these days) they are efficient and have always let my property ahead of schedule each and every year."
• "They work hard to ensure that they comply with large numbers of processes that landlords need to comply with protecting our interests."
• "Rent is always collected on time and they have been proactive in the very few occasions a tenant hasn’t paid on time."
• "I've had my rental property managed and let by Tomlinsons for about 3 years now. Brilliant service, I haven't really had to lift a finger in that time and I make more money from the investment than I did when I was managing it myself."
• "Both house were sold for over the asking the price within two weeks on being marketed."
• "They seem to be very fair and also seem to treat tenants fairly."

Cons:

• "Charged us £403.20 for 16 hours worth of cleaning of our property despite it being left spotless."
• "Our entire deposit is now being withheld, which we were given no notice of."
• "We left the house in the exact same condition we received it in... they are withholding our deposits, after invoicing us absurd prices for ‘general maintenance’ and £550 for cleaning."
• "Annoyingly, we were then charged £175 off our deposits for cleaning that had already been done by us."
• "They're also A-class thieves that are currently trying so hard to deprive me of my deposit."
• "No matter what state you leave the house in, you will have your deposits taken off you."
• "Lastly, they had the audacity to take nearly £450 off of our deposit despite leaving the house in a cleaner state than we arrived in."