Browns at the Quay Reviews Summary

Food Quality

Pros:

• "The food was gorgeous, the restaurant is in a beautiful setting and the staff are excellent."
• "Some might call this expensive, but the quality was definitely very good!"
• "Food was excellent my wife had the chicken ceasar she said was the best she had had in a long time."
• "The seafood sharing board was huge and tasted great."
• "Food was fantastic the whole party had great meals and were very impressed with the quality, deserts were stunning and not too heavy after the meal."
• "The food itself was delicious and the setting was perfect."
• "Food was amazing, Absolutely delicious."

Cons:

• "The meals were a long time in arriving and... Food was generally lukewarm and plates hot."
• "However, was not happy with the service charge that was automatically added onto the drinks without any warning."
• "The dessert was pleasant, but very expensive for a small portion."
• "Food was average but expensive."
• "What was meant to be squash, spinach, and red onion Wellington, tasted more like sweet potato."
• "Meal was nice, well presented but bit bland tasting."
• "The bread was limp, soggy packaged bread and we got barely a sandwich each, just slithers of sandwiches."

Service

Pros:

• "We were treated like Kings by the most professional and genuine staff I've ever encountered."
• "Great sunday lunch. Even better service."
• "The staff were very friendly and helpful."
• "Service was quick and the staff were super friendly."
• "The staff were impeccably well mannered with a special mention to Mia."
• "The manager was fantastic."
• "The staff are friendly and helpful and the service is good."

Cons:

• "Only reason not 5* is due to a fixed 10% service charge and I really dislike this."
• "The colleague, followed our member back and took our order. They proceeded to leave on promise of delivering a much needed beverage. 20 minutes later, we decided enough was enough and left for a more enlightened establishment."
• "Unprofessional service I was there 20 minutes and I felt uncomfortable."
• "Not sure where they get their staff from, but it was like a scene from Faulty Towers...would I go again...probably not."
• "The waitress finally collected our main plates and didn’t even ask if we wanted deserts or drinks and didn’t come back to the table, too busy on her phone!"
• "Service is shockingly slow tried ordering drinks 3 times & apparently iPad wasn’t working."
• "Service was poor."

Ambience and Location

Pros:

• "Lovely riverside setting and relaxed atmosphere."
• "Great table by the river."
• "The setting by the river beautiful."
• "Fantastic location on the riverside and near everything you could want in Worcester."
• "Really nice location, very festive at the moment."
• "Lovely bustling place by the river with a great ambience."
• "Nice place by the river."

Cons:

• "The noise level of the two large tables close to us, plus music with a heavy bass, made conversation quite difficult."
• "There was a large Christmas party in and so it was less than intimate and we could barely hear each other."
• "The table of 5 screaming young women spoilt it for us."
• "Very noisy when I've been there, but very quiet other times."
• "Can be noisy as the fountain is very popular with young families."
• "Room ok but window was directly above terrace of hotel bar, which produces a huge amount of noise until 1am close, especially as we had to have the window open because it was so hot."
• "The only thing that was an issue was that during the night we were awoken by some people outside being loud."

Accommodation

Pros:

• "Rooms small but has all that you will need. A little warm after a sunny day."
• "Very comfortable and relaxing rooms."
• "The bedrooms are lovely - the robes and slippers are worth slipping into to chill out - nice little touch."
• "The room was very modern with chic touches."
• "The accommodation was stylish and comfortable and the river side location complimented this 5 star establishment."
• "The room was excellent and very clean."
• "Rooms are very impressive and very comfortable with lovely views of the river."

Cons:

• "So in conclusion, not recommend if you have children!"
• "The kitchen is not well enough equipped for cooking meals but OK for snacks, coffees etc."
• "The only thing less than perfect is no hotel carpark, but I knew that going in, and a council carpark is a couple minutes’ walk away."
• "Small room, beautifully decorated and included everything we could want - noisy position however especially as it was such a warm day and the window was open."
• "The only thing I would say is the room can get really warm and you may have to ask for a fan or open the windows."
• "I am a wheelchair user and the buildings are very old and not easily adapted for wheelchairs."
• "Toilet facilities are a little on the small side for the size of the venue."