Legh Arms, Prestbury Reviews Summary

Staff and Service

Pros:

• "The new manager Stewart is a good congenial host and he has a hard working team around him."
• "were greeted by a pleasant young lady with long dark hair."
• "Staff very friendly also."
• "The staff are all friendly, knowledgeable and busy."
• "From the moment we arrived we were made to feel so welcome."
• "The new management are superb, friendly, professional and helpful, and have got a brilliant team who go above and beyond."
• "Staff really friendly, food spot on and value for money."

Cons:

• "THIS PUB CHARGES ITS CUSTOMERS £100 TO PARK IN ITS OWN CAR PARK - A pre Christmas drink with staff and I end up with a £100 parking ticket from the pubs car park!"
• "Staff helpful but food arrived and I had to go to the bar to ask for cutlery definitely a school boy error."
• "The service was undertaken by kids with clearly little training and not much supervision or provided in service etiquette."
• "The staff are a mixture, some miserable and some really cheerful; still keep going back."
• "Although a nice place it was late and I felt a bit rudely treated as if we weren't welcome."
• "Repeat emails ignored, phone put down on me. Just ignored for months."
• "We just stood there the staff were all chatting couldn't be bothered with any customers."

Food Quality

Pros:

• "We shared haloumi fries and garlic bread to start with, the scampi & fries were tasty."
• "The quality of the food and drink was exceptional."
• "Breakfast is amazing, and the rooms are cosy, warm, comfortable and well appointed."
• "Fabulous food, staff brilliant, rooms done to a high standard!"
• "It was truly a stunning meal, we were served very quickly, It was a perfect portion size and the flavour was out of this world."
• "Absolutely excellent food... Great new menu really gets your taste buds going."
• "The food was delicious, tasted like great quality ingredients and the service was good."

Cons:

• "OK decor but I was shocked to pay £19 for the smallest Caesar Salad I've ever seen."
• "Disappointing food - especially for the price. Ordered a Croque Monsieur and when it finally arrived, it was burnt and hardly had any filling in it."
• "The food was mediocre but it's hard to get sandwiches wrong."
• "The menu was limited, my wife had the linguine and the prawns were barely cooked and I had the haddock with just about the worst 'tartar' sauce I have ever had."
• "Christmas lunch expensive for what you get."
• "Main course of sea bass and prawns (£19-95) and it was very good quality but hardly any veg."
• "Cold food, the beef in the Sunday roast dinner was small pieces very fatty, Vegetables limited amount and so aldente I don't think they had seen hot water and the gravy was like water."

Accommodation

Pros:

• "Really classy pub and accommodation."
• "Gorgeous old English building, with rooms above the pub."
• "Rooms are excellent, food is great too - both dinner and breakfast."
• "The rooms are spacious & clean, Fittings and room facilities are to a great standard."
• "Good sized comfortable standard room and bathroom."
• "Rooms beautiful."
• "The rooms are are fantastic, spotlessly clean and have everything you need for night or a week."

Cons:

• "Avoid staying here at ALL costs. They have helped in scamming my retired parents out of money by not informing the parking company they stayed there."
• "My issue is I believe some of the rooms to be grossly overpriced. I was visiting for a wedding and paid the same amount/more (£180) for my small double room as some of my friends paid for their large and vastly more luxurious rooms."
• "Bathroom ready for upgrading/redecorating but more than adequate."
• "No air conditioning which was a shame but there are fans provided which do the job."
• "So the prices are expensive."
• "The Legh Arms lacks atmosphere, hospitality and they couldn't even find two matching wine glasses."
• "Christmas lunch expensive for what you get."