Rico Sabor Reviews Summary

Atmosphere & Decor

Pros:

• "The restaurant is well arranged, welcoming and has a lovely buzz."
• "Everything was beautifully presented and the decor in the restaurant was excellent - reminded us of Barcelona!"
• "Good, friendly service and nice ambience."
• "The atmosphere is nice, it’s a lovely location."
• "Lovely spacious restaurant with stylish decor and comfortable seating."

Cons:

• "The lighting was so bright it felt like eating in a school canteen."
• "Furniture etc felt a little tired."
• "There was so many flies, sticky tables and dirty chairs with hairs."

Service

Pros:

• "Attentive waiter."
• "Highlight of the restaurant is the excellent service and friendly staff."
• "Terrific service as we were a group of 18 - really well handled."
• "Very friendly staff and outstanding food."
• "The service is amazing such a kind friendly atmosphere."
• "The staff were excellent and we will be back very soon."

Cons:

• "We were then told that one of the mains was not available."
• "Waiters were rude when we contested this issue."
• "The service was slow, with staff standing around on their phones at points and laying tables when customers were waiting to order."
• "Service was slow and unfriendly."
• "Awful experience, the staff were extremely vacant."

Food Quality

Pros:

• "The tapas was excellent and we really enjoyed it."
• "Food was very well presented and competitively priced."
• "The best tapas I think I've ever had!"
• "Food was fantastic, absolutely delicious."

Cons:

• "The food was pretty poor actually and I'll eat anything!"
• "All of which were mediocre in terms of quality, only eaten because we were hungry."
• "Food OK quality is nothing over the top or reaching any good quality."
• "The food didn't really taste good."

Payment Issues

Pros:

• "Very kindly, the server offered us a superior main meal at no extra cost which we accepted."

Cons:

• "Then when paying the bill, they said the card machine was down, broken or something and we had to find a shop with an ATM."
• "Only when we asked for the bill were we told that the card machine had broken that evening and we needed to give them cash."

Overall Experience

Pros:

• "We've been already twice and we'll definitely be back."
• "Highly recommended."
• "Overall, we had a great experience and will definitely visit again."
• "A real asset to Rochester."
• "Really bloody amazing."

Cons:

• "Wouldn't go again."
• "You only get one chance to make a good impression, and this was well below par."
• "We won't be back and I would definitely not recommend."
• "Booked for a birthday, had a terrible experience, and will not be going back."

Beverage Quality

Pros:

• "La sangria is a must, I highly recommend it."

Cons:

• "The martini cocktails tasted of soap, the jug of over priced sangria was just juice watered down."
• "We ordered a drink and never received it."

Price and Value

Pros:

• "Reasonably priced. £90 for 8 dishes and two alcohol cocktails."
• "Really aromatic and authentic, which is an absolute steal for its price."

Cons:

• "I don't think they were good value for money."
• "It’s not cheap and you’d honestly get a better sandwich down the road for less."
• "I thought the price should match the taste."

Menu Variety and Availability

Pros:

• "Lots of choices for tapas and everything we had was lovely."
• "My partner was vegetarian and there was such a wide variety of tapas for him to choose from."

Cons:

• "Half of the menu was not available."
• "We were presented with a long list of things that they didn’t have available."

Customer Service and Management Response

Pros:

• "The lady in charge was more responsive and due respect to her she discounted our bill appropriately and explained the situation."

Cons:

• "The waiter was sullen and gave no representation for the restaurant, not even apologetic."
• "A really poor experience. Surly uninterested staff."