The Britannia Reviews Summary

Atmosphere & Decor

Pros:

• "Lovely atmosphere and very friendly helpful staff."
• "The atmosphere was pleasant, ready for Christmas."
• "Wonderful pub. We moved into a flat opposite the Britannia a few months ago and has become our regular!"
• "A popular local spacious modern pub with tables for dining or just drinking."
• "The decor was beautiful."
• "Refurbished in the last few years it has a pleasing look and feel to it."
• "It's beautifully decorated, with lots of cosy nocks to sit in."

Cons:

• "Tables and chairs are rickety and definitely not designed for tall folk."
• "The music was awful & over 80% of customers were elderly, so you think the music should be appropriate to us."
• "The music was just too much..it was loud and not relaxing."
• "Placed in an area next to a table of plus 6 people which were very noisy and loud."
• "It was a little cold so take a jumper and some of the wooded chairs could do with updating as they move and didn't feel safe to sit on."
• "Inside food and staff great until you go outside decking is dirty sawdust left where wood for top of tables as been done tables terrible sharp edges and holes decorating outside of pub terrible."
• "There is decking outside which may be problematic for someone in a wheelchair to access."

Service

Pros:

• "Large car park, good sized restaurant, excellent service, good reasonably priced food."
• "Was only delivering some menus, but was kindly given a coffee by the Manager. Very hospitable."
• "Staff incredibly friendly and happy."
• "The service was excellent."
• "Staff very helpful and unobtrusive."
• "Service was friendly."
• "The staff were great, efficient, attending to all our needs without being in your face."

Cons:

• "Awful service and dreadful food."
• "What a ridiculous experience…phew ! Sunday evening 4 of us- pre-booked… We were made to change 3 tables before we could settle down in spite of pre-booking….our drinks took 30 mins to reach our table with not 70% of occupancy…"
• "Love this place but had a few issues regarding some staff members when I asked for manager I was told there wasn't one."
• "Informed manager of the issue. Should have just saved my breath. He seemed very disinterested."
• "Service was dreadful."
• "Our drinks, starters and mains all arrived very quickly and couldn’t fault anything. We decided that we wanted dessert but after waiting 20 mins after our mains and not to be asked if we even wanted dessert we gave up and decided to just ask for the bill instead."
• "The service was slow and no check backs."

Food Quality

Pros:

• "The baby ribs on a Wednesday with a free drink are fantastic value!"
• "The Sunday roasts are really nice."
• "The food is good and at reasonable prices."
• "Best fish and chips in Marlow!!!"
• "Children's menu was generously sized and also really delicious."
• "Food is always great."
• "The food was very nice and really good value for money."

Cons:

• "Over cooked steak, under cooked veg with the roasts."
• "Only ate half of my Apple pie and custard as I found a hair (not mine) on the plate."
• "Ribs had not been marinated so they were tasteless."
• "The steak was full of fat and grizzle and there was barely any meat on the ribs."
• "Chicken was so dry I couldn't even swallow it, steak was so small and chewy it wasn't edible."
• "Bacon on top of a burger completely burnt, stake and ale pie meat at the side about 2 inc completely burnt and hard not edible."
• "Waited over an hour for food for it to arrive so dry the chicken couldn’t even get a knife through it."

Value for Money

Pros:

• "I was really impressed with the value for money on the food."
• "For Marlow it's not too pricey although still £4.20 for a Foster's."
• "This pub and restaurant is very clean with excellent food and pleasant staff. There is good parking and a pleasant garden for the summer."
• "Generous portions at great value."
• "The food is top quality with decent portions and down to earth prices."
• "Very reasonably priced."
• "Reasonably priced with generous portions, excellent quality."

Cons:

• "Awful food, mediocre drinks menu and incredibly overpriced."
• "The quality of the food is exactly what you would expect for the price and for a modern gastrointestinal pub chain."
• "Food was terrible... both meals came out cold."
• "Food so boringly indifferent, same as the service, and awful environmental/temperature regulation on a cold evening."
• "Awful, ate here with my family my daughter was served raw chicken."
• "Food was okay, chips cold."
• "The food was the best part of the visit, even though we waited 90mins for it to arrive with cold chips!"

Management & Staff

Pros:

• "Met the most lovely manager Lauren, she was so kind to me and my husband."
• "Staff were very helpful at resolving any issues."
• "The older gentleman serving was excellent as always...always pleasant and professional best member of staff by a country mile."
• "Helens service was impeccable, this is the third time we've had roast dinner at this restaurant and as always we had the most fantastic time."
• "Natalie was fabulous with the staff, especially the new less experienced ones."
• "Friendly staff, attentive and courteous."
• "Staff all very friendly and welcoming."

Cons:

• "We won't be returning though as the overall feel of the place is that it's poorly managed."
• "Yet a rude waiter said its my fault as I am a Coeliac and therefore all gluten free food should be served dry!!"
• "The manager's behaviour was disgraceful and caused unnecessary distress to the family, who deserved to be treated with respect and understanding."
• "Her arrogance and complete disregard for the customers were absolutely disgraceful."
• "Was taken back a little by the managers comments when we said about the food."
• "She responded with snide comments and backchat, trying to engage in a needless argument with the family."
• "The level of customer service demonstrated by the manager, Lauren, was simply atrocious."