EL&N London - Heathrow T3 Reviews Summary

Food Quality

Pros:

• "Everything looked delicious!"
• "The French toast was delicious."
• "Very fresh and tasty food."
• "The food was full of flavor!"
• "The French toast was perfect, surprisingly fresh and delicious even after some time."
• "Had their pulled beef burger - really good!"
• "The wings were also nice and crispy."
• "The avo toast and islander smoothie, both which were delicious!"

Cons:

• "The fries could have been better. Slightly soggy."
• "The black pepper on them was a bit too much."
• "The cake was not the best kind of honey cake."
• "My hot chocolate was nice but I hate pouring it onto the chocolate curved mould."
• "The Turkish eggs with yoghurt was yoghurt with poached eggs. It was ridiculous at £10."
• "The cheeseburguer’s meat smells like rotten food."

Service

Pros:

• "Kahina is a wonderful host who made sure we were able to get to our gate on time."
• "Even during the rush time, the staff handle the customer with care and smiley faces."
• "The server was doing her best and though we had to wait a bit we didn’t feel ignored."
• "The hostess Kahina very attentive."
• "I had to wait for 20 minutes, but that's understandable at the airport."
• "The ambiance, service, and the delicious food exceeded my expectations."
• "Our server Kahina was so sweet and very attentive!"
• "The staff is slow and not very friendly nor professional."

Cons:

• "Even though they forgot about me and took the orders of two people who came in after me."
• "They did not offer to replace my cold tea or heat it."
• "Service was slow but very nice."
• "I had to ask for a menu, which was the tattiest possible."
• "Staff devoid of personality."
• "Horrible service. It took the staff 15 minutes to take our order and 20 minutes to bring them."
• "The manager and the waiter came to apologise and inform me that our drinks had never been received as ordered and nor was our food."

Ambiance

Pros:

• "It was a really pretty restaurant."
• "We were thrilled about the food options."
• "I'm thrilled to share my outstanding experience with Host Kahina and Chef Shelton at EL & N London Heathrow Terminal T3."
• "Really nice to see a different place for food in the heart of T3 at Heathrow."
• "Beautiful restaurant in terminal 3 with almost all the menu of EL&N."

Cons:

• "It was a bit oink but we thought we'd give e it a go."
• "The food came out without cutlery so they had to go off and get it."
• "The staff definitely couldn't handle more than about a dozen people."
• "The staff is untrained and not familiar with their own menu."
• "The menu options at the entrance are not well presented."