"Our room was exquisite, so beautifully decorated and like a home away from home."
"Rooms are super nice, smart TVs, coffee machines, robes, comfy bed."
"The room was really tastefully decorated. Nice mixture of modern against the traditional hotel."
"The rooms are beautifully appointed, with tasteful decor and modern amenities that ensure a comfortable stay."
"Our room is very modern and spacious, the view of the mountains is unbeatable."
"The room above the spa was stunning."
"The honeymoon suit was beautiful."
Cons:
"The bedroom was hot and stuffy despite the radiator not being on."
"Room felt a little tired, service was poor compared to what it used to be."
"Room wasn't suitable for 1 suitcase, had to step over this constantly to move around the room."
"The bedroom doors still use keys with large keyring which is not ideal to take on walks."
"Our room on the third floor was uncomfortably hot, leading to a sleepless night."
"The room stinks of sewerage, is tiny, dated interiors and old fashioned, the room is nothing like the online images!"
"The room was very small, dark and decorated in brown."
Staff and Service
Pros:
"Some employees were amazing."
"The staff were excellent! They were so friendly, welcoming and made us feel totally at home."
"All the staff were super friendly and very polite."
"Absolutely outstanding service and so very friendly and helpful."
"All staff we encountered were super friendly and couldn’t do enough to help."
"Staff were very attentive, amazing service."
"All the hotel staff including the SPA section are extremely friendly."
Cons:
"Service was very slow at peak times especially breakfast."
"The unhelpful staff further dampened our experience."
"Disengaged hotel staff."
"The check in experience wasn't particularly inviting or friendly."
"Zero customer service."
"The staff have no idea what they’re doing, management are rude."
"Service was generally apathetic."
Spa and Wellness Facilities
Pros:
"Well looked aftered and spa was magical!"
"The spa is gorgeous and views from the pool are stunning."
"The saunas and aromatherapy rooms in the Spa were fantastic."
"Spa outside pool is superb with a magnificent view."
"The Spa was the highlight it actual has more room than expected and well worth the money."
"The best spa I have ever visited!"
"The spa facilities are what dreams are made of, a variety of saunas to ease your stress."
Cons:
"The spa felt a bit tacky."
"We didn't visit the spa because we didn't want to leave our dog alone in the room."
"The spa itself is nice but the pool had a scum line all the way around it."
"Spa area is up to standard but not as relaxing as you can imagine."
"Apathetic spa managers who get furious instead of curious."
"Spa lacked lusture, you have a 2 hour exact slot for 35£ a head before you're literally chucked out."
"The spa itself was nice, although the outdoor pool was more lukewarm rather then hot."
Food and Dining
Pros:
"Christmas lunch was great with plenty of options to choose from."
"Mizu Pan Asian Restaurant on site is wonderful!!!"
"At Mizu I can recommend the sharing platters."
"Asian restaurant Food was lovely, we took the risk as we’ve never had Asian food before but we chose wisely and it came out amazingly!"
"Super food, very tasty and beautifully presented."
"The food was excellent."
"The food was delicious!"
Cons:
"Breakfast very disappointing."
"The food itself was inconsistent- one starter and both desserts are what you would expect from a good restaurant, the pork 'Sunday lunch' great, but the vegetable risotto was awful."
"Our evening meal in there was just very average, and felt like a mass cooked Christmas dinner."
"Cooked Cumbrian breakfast could be better as it was a bit bland."
"The cooked breakfast wasn't that good, I had a raw sausage on my plate."
"A £25 burger that was the worst of my life."
"The food was so poor. Not impressed one bit."
Location and Views
Pros:
"However, it gave a great view of the covered roof, car park, staff quarters, and gas tanks."
"it's a spectacular location and a very cosy building"
"The lake side setting was breathtaking."
"The large windows provided fantastic views of Derwent water and the Lake District Mountains."
"Beautiful location, views over Derwentwater and surrounding hills/fells spectacular."
"The views from the outdoor heated pool are amazing."
"The views from the outdoor heated infinity pool are picturesque."
Cons:
"Our room on the third floor was uncomfortably hot, leading to a sleepless night."
"Our 'view' was across a flat bitumen roof that had rubbish on it."
"The non-view rooms face out the rear of the building which includes a car park, industrial fans and other hotel amenities."
"On the roadside so some road noise depending on the room location."
"We had a lake view room but we were on the far right of the building and we were on the road so had road noise."
"The room they have given us had got views of the staff car park and what look like industrial gas tanks."
"Location was poor for us and we wish we stayed in Windermere."