Ferry Cookham Reviews Summary

Location

Pros:

• "Lovely location, right next to the river."
• "The location is beautiful, the staff are super helpful and always accommodating."
• "The location by the River Thames was very scenic."
• "Lovely stop during hikes along the Thames."
• "The Ferry Cookham sits in great position by the river."
• "You get a beautiful view of the Thames and outstanding service every time."
• "Great location right on the river with a terrace by the water and ideally situated for some nice walks nearby."

Cons:

• "For a three floor restaurant they do not have a lot of parking so bare that in mind if you visit."
• "Only downside is their tiny car park, I'd suggest going early to make sure you can park."
• "Parking for customers was very tight and we had to wait for sometime before we got a space."
• "From the website I had high expectations which were a little let down by the exterior."
• "Given the age and style of the building I was somewhat surprised at the generic nature of the interior."
• "The white paint on the clapboarding is cracking/peeling and the logo is a bit faded."
• "The premises do look a bit tired & could benefit from paintwork freshing up."

Service

Pros:

• "Izzy was our server today she was lovely and friendly and efficient."
• "Customer service outstanding, nothing too much trouble, friendly chatty."
• "The staff were really friendly and had indulged in a little chat, which was nice."
• "Service was friendly and efficient without being rushed."
• "Service was above and beyond, really welcoming staff and a very friendly front of house."
• "The service was polite, friendly and accommodating."
• "The manager and staff were very friendly and attentive, food and beer excellent and offered great service."

Cons:

• "Visited today, the service was appalling yet again."
• "Service was slow, no one looked over, and resorted to waving at the waiters."
• "The staff seem very overwhelmed and undertrained."
• "Staff are not very attentive so I think a little more training is required."
• "Finally managed to get the attention of a male waiter and explained no one was attending to us and he wouldn’t even speak a word to us completely blanked us."
• "The staff were friendly but the service was rather slow, which was surprising as it really wasn't busy."
• "However, we received very little attention from service."

Food

Pros:

• "The food has been hot, tasty and delivered promptly."
• "The food was perfect. All of us were more than happy and had a lovely evening."
• "Food was delicious and served all at the same time."
• "Food is good, tastes great, fresh and always well presented."
• "The food was delicious, fish and chips outstanding."
• "Food was excellent and they have a great selection of meals."
• "The food was delightful, my lamb rump was cooked to perfection."

Cons:

• "The less than good - the beef was fatty, one of the 2 chickens were dry, the pork was dry and tough."
• "Portion sizes were reduced and most things lacked in flavour."
• "The food was of average quality and was not good value for money."
• "Fish cakes were really disappointing."
• "The food though is not great. Every dish arrived quite cold."
• "Really annoyed with my soggy uncooked pizza. It was so beige and limp."
• "Both our vegan burgers were just warm not hot which wasn't the best in taste or texture."