The White Hart Reviews Summary

Service

Pros:

• "We had an amazing waitress Jaycee who was very attentive and professional, lovely and polite who took time to chat to us."
• "Service with a smile and the staff are very attentive."
• "Quick, friendly service, plenty of seating (with COVID rules fully applied) and a really lovely spot for lunch/drinks."
• "Was served by Matt who was absolutely lovely and was very friendly to the kids."
• "The staff are friendly and attentive."
• "Attentive, friendly staff (thank you Abbie for serving us)."
• "The service that we received from Jo was the best I've seen in a long time! She was super attentive and full of energy, she made our night so much better."

Cons:

• "Before we knew it a seemingly irritated Greek man who we assumed to be in charge came over to the table announced to us we hadn’t been waiting for 2 hours at all, only for 45 minutes."
• "Unfortunately, the service let down what was otherwise good food."
• "Staff inexperienced, asked if we wanted desserts whilst clearing dessert plates and service was slow."
• "No waiter asked if the food was ok the guy showing us to our table couldn't raise a smile."
• "service was slow even though the restaurant was pretty much empty."
• "Service terrible, food ok, will not be going back."
• "The service was slow, it took a long time to get our food."

Food Quality

Pros:

• "The roast dinners were very nice and of a high standard with the children's fish and chips also getting good praise."
• "The food was delicious."
• "A fantastic village pub that serves good food with a smile from the staff."
• "The food was incredible, highly recommend the scallops and the sticky toffee pudding!"
• "Good menu and wine choice. We enjoyed a complementary shared baked Camembert starter followed by perfectly cooked, tender medium rare Chateaubriand main and fresh vegetable side."
• "The Indulgent Festive Meal was amazing 🤩 The burger, fries and beef dripping sauce was delicious, as was the roast turkey."
• "The food was amazing and very reasonably priced."

Cons:

• "We were NOT asked about food allergies and had to leave the entire dish due to the presence of peppers."
• "I did notice on arrival a distinct urine smell."
• "Meal was very strange at best… belly pork, beef dripping gravy, sweet & sour vegetables with pineapple and what tasted like old dauphinoise potatoes… not sure what to say about it really - not terrible, not good, just very strange."
• "The food was warm not hot."
• "Food good but a little overpriced."
• "Food was not great, the Yorkshire pudding was crispy and could be crumbled to dust, it wasn't that hot either."
• "The food.... the roast dinner was awful, the chicken was dry, the cracking and yorkshire pudding needed a hammer and chisel, the green vegetables were still raw, roast potatoes were hard and the cauliflower cheese was quite clearly cheap and frozen and was disgusting."

Ambiance

Pros:

• "Great relaxed atmosphere."
• "Lovely pub. Really nice old pub vibe with a modern twist."
• "They had a nice log fire burning away and plenty of wooden beams. It's a nice place to be."
• "What a wonderful example of English fayre."
• "Really nice little pub - bright and cheerful with a load of character features like the fireplace and the timber beams."
• "Very nice decor and has a good vibe to it."
• "Lovely decor."

Cons:

• "Your customer service is appalling, needless to say we will not be booking for our family dinner neither we will be returning."
• "So I shant be going back and I shall share my views with everyone."
• "Shame about the typical pop music playing."
• "Cozy atmosphere. However some tables are squeezed and make seating tight. Prices too high for what you get. Staff is very transactional and could be warmer. Won’t come back."
• "Toilets need an overhaul, especially ladies. It’s been this way for years and looks really really tired."
• "The pub on the whole was not inviting."
• "Bit scruffier than last visit 2 yrs ago."

Customer Service

Pros:

• "The staff were so helpful with a smile and the food was incredible."
• "The customer service was incredible, our waiter Joe was so friendly and so accommodating, he really made our the experience worthwhile."
• "Jaycee did a sterling job servicing our big group."
• "Lovely service as always, rare to see a place where everyone walks around smiling such a lovely atmosphere!"
• "Great staff - friendly, attentive but not overly so."
• "The staff couldn't have been more helpful or any friendlier!"
• "Special thanks to Simon for amazing service!"

Cons:

• "The table next to us was waiting for food to arrive and while we got our meals a supervisor told a young server off right outside the window where we were all eating in full view of us which led to her crying and the atmosphere plummeting inside."
• "Absolutely awful experience. Manager was incredibly rude."
• "Once seated we were completely forgotten about and had to get waiters attention to order after 20 minutes."
• "Service terrible, food ok, will not be going back."
• "The staff were rude and the customer service was shocking."
• "Appalling service."
• "The staff continued to be rude and completely unconcerned with customer welfare."