London Residential Management Ltd Reviews Summary

Customer Service

Pros:

• "The customer service is responsive and helpful. In particular, Janice, who is very friendly and approachable."
• "We've always found Trisha Ollivierre to be most helpful in dealing with issues as they have arisen."
• "Their response time for any issues is wonderful and their customer handling skills are remarkable."
• "Craig Johnson for his responsiveness and promptness whenever issues are brought to his attention."
• "Trisha Ollivierre... made it her sole responsibility to drag the contractors kicking and screaming to site and stayed with them ensuring that they did the job properly."
• "Steven and Craig have both been absolutely fantastic in resolving any issues that have arisen, no problem is too much."
• "Latoya Okkers was delightful & extremely helpful & v efficient at resolving the issue & even contacted my builders direct with the required permit information."

Cons:

• "The worst management company by a long shot."
• "We have had an un-secure block for months without any response or support."
• "I email their complaints team. I get no response."
• "For 7 months they have either flatly ignored my requests to resolve, or pointed me to their contractor."
• "Worst customer service, rude account managers... Any time I ask a simple question I fail to receive an answer."
• "Their communication is woeful to say the least!"
• "Emails are not responded to appropriately."

Service Charges & Financial Management

Pros:

• "They have provided a good service and are cost conscious."
• "During a two year period of protracted negotiations they achieved a satisfactory outcome for us."
• "LRM very successfully delivered for us the required Cladding remediation project achieving a Fire Safety A1 Rated building for Leaseholders."
• "Operationally and financially, we are a better estate and in a much better place to start thinking about the betterment and improvement of the neighbourhood."
• "I am giving five stars specifically to Faiza in accounts for being such a helpful individual at LRM."
• "Very nice company and very prompt, we are very happy about the flat they give us a flat in very good condition and very very clean, I will recommend this agent."
• "I have found all the staff I have dealt with at LRM helpful and quick to answer any queries I have had over the years and am happy with the service they provide to our development."

Cons:

• "They've been increasing the service charges by hundreds of pounds every year and at the same time failed to fix basic problems in the apartment block."
• "Our yearly service charge had been constant for 5 years, but in just 2 years they managed to double it while the building has been completely neglected."
• "They doubled the service charge in 3 years and do not respect their commitment."
• "The only thing LRM are good at is raising the service charge above the rate of inflation!"
• "Most expensive service management company in the UK."
• "They miscalculate our service charge every single year."
• "LRM has made substantial and unexplained increases to our service charge year on year far beyond the inflation rate."

Maintenance & Repairs

Pros:

• "Trisha is always an excellent point of contact."
• "We have always appreciated their excellent communication and find their staff to be friendly and helpful."
• "Nick Gibbs who provides outstanding customers service and he is always very polite."
• "She worked diligently to rectify problems as quickly as she could."
• "With LRM and especially with Craig I never had to ask for anything twice, in fact the management takes care of most of the things proactively than reactively."
• "Intercom has been fixed, gates are no longer 'constantly under repair', leaks are being remediated relatively quickly."
• "I must commend a relatively new staff member, Danielle Woodford, who has been very responsive, helpful and supportive with a serious leak issue in our flats."

Cons:

• "Been living in a building which we’ve paid for window cleaning for 2 years and still hasn’t been executed."
• "We got stuck in a lift where we had to figure out how to get out of a faulty lift with my friend's mum who is in a wheelchair."
• "The wall paints are pilling off, sinks and faucets are leaking."
• "The intercom has stopped working for a very long time and they seem not to care."
• "Our main door has been partially repaired and not being looked or replaced properly."
• "Our block was completely shrouded in scaffold and netting, as cladding was falling off. No more daylight."
• "The bulb in my corridor has not been fixed since June and I have been contacting them almost every week for this."

Communication & Professionalism

Pros:

• "I take this opportunity to thank Ingrid Risse for her very prompt, professional, helpful and efficient correspondence during my time as leaseholder and Director at the Gateway."
• "Having worked with LRM for the past 5 years, I have found them to be very professional, friendly and easy to get on with."
• "Always deal with Craig. He is very polite, efficient and willing to help with any questions I have."
• "I had the pleasure of speaking with Ingrid today who (as well as Stacey) has acted with the highest professionalism and has been quick with responses."

Cons:

• "Would not recommend this company to my worst enemy."
• "The most unprofessional and disgraceful person I have ever spoken from any service sector."
• "Completely took the excitement out of purchasing my first property."
• "They lack professionalism, have no moral compass, non responsive to any form of contact being a phone or email."
• "Health and safety is 0 to Edinburgh Way."
• "Fire safety issues that are not addressed quick enough."
• "The worst company ever. Expensive and totally useless."