Hedonism Wines Reviews Summary

Selection and Variety

Pros:

• "This place is amazing, I just love the sheer amount of choice they have."
• "But it has an AMAZING selection and is very competitively priced when it comes to Champagne."
• "A seriously extensive range of wine and other alcohol!"
• "Unbelievable selection. Amazing tasting variety dispensed by the machines pictured."
• "The most well stocked wine and spirits store in all of london! High end, spectacular wines and champagnes they have all sorts of fancy spirits!"
• "By far the best wine shop in London and definitely worth visiting. They have two floors including a wall of Château d'Yquem with vintages spread over the last 100 years and a huge range of larger than life bottles."
• "The range of wines and spirits is incredible."

Cons:

• "Although of course I can't afford anything in there."
• "Not to be compared with the price range of a Majestice store - you could easily spend a lot of money on Hedonism Wines so be warned!"
• "Most expensive bottle I noticed cost half a million GBP, so bring money."
• "Wines are the best bit though - largely unaffordable for the masses."
• "Abandon all hope of buying anything on even the merely expensive side at this place. There is nowhere pricier for retail wine, anywhere in the UK that I'm aware of."
• "At a first view this place sells very expensive wines and spirits, unaffordable for average consumers."
• "It's an impressive shop overall, but the English sparkling wine selection was a bit on the small side."

Customer Service

Pros:

• "Their architecture, the very kind staff and amazing decorations transform your visiting in a unbeatable experience."
• "Wonderful service on top of a super wide selection of wines & spirits."
• "The staff is super knowledgeable on all things whiskey."
• "Staff who are extremely knowledgeable."
• "Dedicated staff; highly knowledgable and nothing is too much trouble."
• "The people there are awesome and always happy to help."
• "Staff is extremely friendly, the decoration is spectacular and the alcohol inside is wow..."

Cons:

• "The number on the bottle and the one on the certificate don't match."
• "Unfortunately there was a problem with the courier, one entirely out of Hedonism wines control, and the bottle was not delivered."
• "The consultant said he has never heard of this before... He was very confused and he said he needed to consult with other team members, after 15 mins of waiting he explained there is nothing like that in the store and he suggested to choose something else."
• "Ordered 12 bottles of champagne on Friday and requested for them to be delivered by 6pm... By 6.10pm our champagne hadn't been delivered... By 6.30pm I still hadn't received my order so called the shop to cancel it."
• "A slightly uncomfortable shopping experience for me though. Both times I've been recently a staff member attaches themselves to you and follows you around the shop."
• "unprofessional consultants, poor quality wines, REALLY disappointed."
• "Some of the older wines (1970) have not been stored well."

Store Atmosphere and Design

Pros:

• "It's a well laid out and well presented shop with an interesting range of wine."
• "Wine shop with an atmosphere. Great choice of wines from different regions, vintages and styles."
• "Two of their smaller areas are particularly creepy (in a way that I find appealing)."
• "Their Christmas decor was amazing."
• "Amazing range and selection in a nice and warm setup, a feast for eyes."
• "Fancy wine & liquor boutique store in the city center. Elegant interior design and awesome product presentation."
• "This Wine & Spirits store is a tourist attraction with spectacular facilities optimised to entice all your senses."

Cons:

• "Although its in the heart of Mayfair, it is decked out with class and lots of glass! Love it!"
• "The individual air inflated packing of each bottle and the occ came along side! Super secured and super speedy."
• "I wasn't feeling well when we got to the store and the staff went out of their way to make me comfortable."
• "Wow what a selection and what a store. Beautiful. Be prepared to pay a little extra for the wine, but then again it is an experience just being in the store."
• "The most sophisticate wine cellar of all UK in London."
• "Always love coming here. Service is always amazing and super knowledgeable and friendly."
• "Thanks to Angelo we had a very good time in your wineshop."