Earl's Court Health and Wellbeing Centre Reviews Summary

Staff Competence and Care

Pros:

• "Hind is bubbly, happy, and managed to take the blood sample without me feeling uncomfortable at all."
• "Nurse Hind was very professional and give a lot of attention to details."
• "Dr. Hind is a true gem. She's incredibly kind and made me feel at ease."
• "I had an appointment with practice nurse Chloe and it was honestly one of the best medical appointments I’ve ever had."
• "Clean quick communication at reception."
• "Nurse Hind was absolutely lovely, I genuinely feel some people are meant to be in the medical field and she is one of them."
• "I am extremely lucky this is my local health centre."
• "Nurse Hind goes above and beyond. She has helped me when I didn’t even express I needed help."
• "Nurse Hind is the loveliest, most down to earth, helpful nurse, I’ve ever come across."

Cons:

• "This is such an awful GP surgery. The admin staff are absolutely terrible."
• "The doctors and receptionists are incredibly incompetent."
• "One of the worst medical practice in the area."
• "They started using same day call only appointment and it takes forever to wait in the queue."
• "Manager never returns calls despite promise to do so."
• "Due to medical negligence and improper practice, I have unfortunately been left with a long lasting injury due to an incorrectly administered blood test."
• "The staff does not answer the phones for the last 45 minutes despite supposedly being open."
• "Phone lines are constantly not working correctly or the staff just ignore calls for hours whilst keeping you on hold."

Appointment Scheduling and Accessibility

Pros:

• "Very easy to get appointments and staff is very kind & helpful."
• "I've found it relatively easy to get appointments and manage prescriptions etc via the app they have."
• "I just finished my second appointment here and am very satisfied with the service and the friendly people working here."
• "As a Locum pharmacist who works closely with countless GPs across London I can honestly say this is one of the best GP practices I have come across."
• "I had an appointment there, but thanks to my good navigation skill, I almost missed my appointment as reached there after getting appointment cancellation text."

Cons:

• "I have been waiting for their line for over an hour and they don’t pick up."
• "They give telephone appointment but no one called."
• "I am thinking now to change my GP as this isn’t anymore helpful."
• "The appointment system is ridiculous, and super complicated."
• "Health service professionals are nice and competent, but extremely frustrating booking appointment process."
• "These days calling your GP is the most difficult thing ever."
• "Impossible to get through phone lines even if there are 4 people in front of you minimum 2 hours waiting time."