Leather By Morgan Reviews Summary

Customer Service

Pros:

• "Received 5 star old school one to one personal service from the owner Mr Morgan."
• "The exceptional customer service and attention to detail is a testament to this long established family business."
• "Mr Morgan offers a personal service that is utterly unmatched throughout the country."
• "The service provided by Mr. Morgan was the most unique and professional I've ever had."
• "Mr Morgan offers good old fashion customer service and attention to detail he couldn't have made me feel more welcome and special."
• "The personal service you receive in his shop is second to none."
• "Fantastic service, great quality items and brilliant prices."

Cons:

• "Perhaps he should not talk too much about the importance of health when he and his shop reek of cigarette smoke."
• "He was very rude to us and basically told us we were wasting his time because we wouldn't commit to buying a jacket."
• "After reading the reviews on here I can only come to the conclusions that he writes most of them himself 😂."
• "There are no prices on any jackets in his shop, so he can make it up as he goes along."
• "I was Greeted by the shop owner Mr. Morgan, who after letting me look at his shop, essentially outright and bluntly told me I was looking at the wrong style of jacket."
• "Having purchased a leather jacket for nearly £300 I went home put it on put my hand in the pocket and the stitching went leaving a large hole. Taking it back to the shop I was basically accused of lying and treating the jacket badly."
• "Mr Morgan is one of the most obnoxious man I have ever come across."

Product Quality

Pros:

• "Jacket made of the softest leather."
• "Great quality and price."
• "Both were excellent quality and value."
• "The leather itself is lovely and soft and clearly of good quality."
• "The quality of the jackets are superb."
• "The leather is high quality and garments are very well made."
• "The quality and fit of these jackets are incredible."

Cons:

• "The jackets quality is not overwhelming but okay."
• "Anyway I have now purchased another jacket for half the price Mr Morgan was charging and it's better quality."

Shopping Experience

Pros:

• "The un-rushed shopping experience is from a bygone age."
• "A thoroughly enjoyable time in his Aladdin’s cave of leather."
• "It was refreshing to go to a small, local shop where we got true customer service from someone who is a specialist in his trade."
• "Best hour and a half shopping experience!!"
• "It was like stepping back in time where the customer is made to feel important."
• "A most singular shopping experience had me leaving the shop with not only a great jacket, but a smile on my face and a kick in my step."
• "The service was reminiscent of the Saville row tailors in the golden age of service of the 50s and 60s."

Cons:

• "Very dark. Just do not know how you can sell from a very dimly lit shop."