Teamworks Letchworth: Karting - Laser Tag - Simulator Racing Reviews Summary

Staff

Pros:

• "The staff were good and it was all just hassle-free."
• "Staff are friendly and approachable, making it much more enjoyable."
• "Staff friendly I'd say a good bang to buck ratio."
• "The staff are friendly and helpful and go the extra mile."
• "Great laser tag arena, good equipment and friendly staff."
• "Friendly and funny, they kept the kids calm and helped with any bumps calmly and quickly."
• "The staff were great, seeing as none of us had been before they showed us everything we needed to know and gave us tips to get faster track times."

Cons:

• "Some of the staff were treating us like children and being very condescending towards us."
• "No one was available to serve drinks from the cafe."
• "These racing incidents all went unpunished. The bumping sign not used once!"
• "Only downside was there was not enough staff."
• "Rude staff, unorganised, member of staff couldn't handle the kids party and parents didn't appreciate seeing their kids being yelled at."
• "Staff seemed uninterested, not bothered and bored, not giving any useful feedback or communicating in a civil manner."
• "Staff rude only two of them the Asian boy and blonde boy with glasses track stewards tell you get up init then you say pardon and he repeats get up init in an aggressive and threatening manner."

Track & Karts

Pros:

• "Karts vary massively in speed."
• "Electric karts have enough performance that you can quite easily spin them by overdoing various corners."
• "The track starts to feel a little small quite quickly but for a one-off trip this isn't a problem."
• "Went there for my 13th birthday and it was just the most fun I ever had, go karts went well fast and drifting was so fun and the staff were really helpful and a great go kart course."
• "Electric karts with good turn of speed and handling."
• "The staff are friendly, the karts have always seemed consistent and are fun to drive."
• "The go karts are really fast and gripped the track brilliantly."

Cons:

• "The surface of the track is appalling and makes a road covered in potholes seem like the smooth roads of the Spanish rally."
• "The karts feeling like they are falling apart and some are a lot faster than others and the track surface is poorly maintained and is incredibly bumpy on fast corners."
• "The only downside was the place was very hot on an already hot day."
• "Would be 5 stars if the track was resurfaced as it's very bumpy in places."
• "The track takes about 30 seconds to navigate and does have some bumps on!"
• "The track itself is in very poor condition and the site needs some TLC."
• "The track was covered in potholes and uneven surfaces which made the ride uncomfortable for go karts."

Customer Experience

Pros:

• "Booking at Teamworks is easy and everything is very well run."
• "Absolutely fantastic. Exciting thrilling fast."
• "From the outside its very deceiving, inside it's incredibly clean and tidy."
• "Great fun (even though near-deserted on a weekday afternoon)."
• "Kids had a Fabulous day with laser tag. Supervised fun for a bunch of energetic little ones or big ones. Customer service was great from booking to entertaining the kids."
• "They all got lots of racing and there was loads of pizza afterwards."
• "What a fantastic way to spend an hour or so!"

Cons:

• "Forget the track or experience, do not provide your real mobile number on the forms. Over a 2 year period, I have been contacted by more than 25 different numbers on many occasions about their offers."
• "However he had one minor incident and was black flagged instantly on the final."
• "Other session attendee parents treated it like competitive racing ramming kids out the way on purpose."
• "Fun day out. Few technical issues with the tracker that ultimately cost me a place in the final. Electric karts are deceptively quick."
• "All I can say is I’ve got a devastated 11 year old."
• "The people on-site were great but the karting itself was poor. You only got about 6-7 minutes which was barely enough time to get the tyres warmed up."
• "They keep cutting the power for everyone when anyone has the slightest spin. Electric carts are just an excuse for control freaks to spoil it."