Cannon Raceway Reviews Summary

Customer Service

Pros:

• "Five star customer service I would like to give a big shoutout to Bean. He is such a hard worker and helped my group out today."
• "The staff at reception were very nice and helpful."
• "Great service from all workers! all were polite and patient with me and my kids today, especially bean."
• "The gentleman on the desk was very welcoming and explained clearly what to do."
• "Very professional, helpful and attentive staff."
• "Adam and the team were brilliant!"
• "Professional and friendly staff."

Cons:

• "Staff were rude and blunt."
• "Young thick staff running the service, manager nowhere to be seen, very unprofessional."
• "Unfortunately a very bad experience with the rude staff especially the blonde lady in the pits who from the beginning was very rude and seemed to have an attitude problem."
• "The owner or manager is a thoroughly unpleasant man who lies if anyone leaves negative feedback."
• "Customer service is horrible, The man rolled his eyes when i asked him for some help."
• "RUDE, COCKY, ARROGANT staff from the moment I walked in."
• "The staff are extremely rude, also very disrespectful!"

Facilities & Equipment

Pros:

• "The layout is good for an indoor go karting."
• "It's well kept and so clean and tidy. We did laser quest and also the escape room."
• "Go karts were new and in good condition, clean place, no problem with parking."
• "The karts were all in very good condition and the circuit wasn't too hard for the younger ones."
• "The karts themselves have recently been changed and they are top class."
• "The equipment supplied for potential racers are clean and well organized in size and fit."
• "The uniforms were very clean, the facilities were clean, especially now in COVID times you expect it so and they more than delivered."

Cons:

• "The track is tiny, easily doing laps in 23 seconds, and not wide enough, making safe overtakes almost impossible."
• "Good track, shame about the poor kart I was given for the duration of the race."
• "The problem I found with this being indoor AND petrol were the fumes."
• "The circuit, although fun to throw a go kart around, does not promote overtaking."
• "They put a hill in the track causing the carts to not accelerate at all."
• "Unfortunately the place is getting old and tired."
• "Terrible experience. Karts were not responsive enough and not looked after."

Value & Experience

Pros:

• "Very exciting experience. Well organised business - had a good balance between safety and thrills / fun."
• "Awesome fun, took my 12 year old son for his birthday so there was a mixed age range on the track at once, adults and kids."
• "We highly recommend the Canonway Karting for anyone, book in advance to avoid disappointment, it is a great experience."
• "Value for money too."
• "Overall great experience, may be due to the fact our group were super excited b4 hand."
• "Amazing place for kids birthday party and family day out."
• "Fabulous place to enjoy the thrill of the go kart race."

Cons:

• "Spoiled by some one in the party of seven could not make it due to illness was told had to still pay for his place in full thought that was the deposit off £10 was for be warned does not seem right somehow."
• "This place isn’t suited for large adult groups."
• "Disgusting experience everytime I recall."
• "Unfortunately we came for a good time and half the group left unsatisfied. Will not be visiting again."
• "The only thing I would suggest is for management to contact bookings if they know they're running late, especially an hour behind."
• "An incident of the lead car being hit during one of the heats prompted them to remove 8 drivers off the grid."
• "Total waste of £200!"