TeamSport Go Karting Farnborough Reviews Summary

Karting Experience

Pros:

• "The track is great fun and the karts are really quick and fun to drive."
• "Farnborough use electric charged Karts which go fast and handle well."
• "This was our first experience of electric Karts and.... Wow! Instant torque with no pickup delay."
• "Staff are friendly and informative and do a great job track side during racing."
• "The electric karts have a boost button that gives an extra power for 4 seconds."
• "Great staff who looked after us in the 34 degree heat, and let us have some fun for our stag party, whilst keeping us safe."
• "Absolutely brilliant! These electric powered go karts go like the clappers! Great circuit and fantastic staff!!"

Cons:

• "Staff were rude and unhelpful. 90% of the time was spent on red and yellow flags."
• "Terrible! Track was like ice... For me the fun of go-karting is the competitive nature of it but this is stripped due to the track being so in-drivable unless you go at a snail's pace."
• "Unfortunately road works meant we turned up only 15mins before our session but staff were unwilling to accommodate us into the already paid session."
• "There was little enforcement of the rules described in the safety briefing."
• "Never been so frustrated as every time you thought you was going to get a fast full lap in the lights came on!"
• "The girl, Beth on the desk was vile."
• "The ladies changing room smelt disgusting."

Facilities and Equipment

Pros:

• "Our group of four changed into the race suits (and they do fit all sizes and heights) before our video briefing."
• "Booked and attended a family session last Monday. Had never been to an electric go cart track before, and was very impressed with the whole set up. Excellent venue and carts, albeit quite expensive."
• "We booked with teamsport as we had heard many positive things about them and they did not let us down."
• "Great place, good facilities, nice location with plenty of easy parking."
• "Farnborough has new electric karts that provide good fun racing."
• "You can even leave your kids enjoying their races and you go shopping. The venue is within a big retail park."
• "All electric karts, reasonably new and well maintained."

Cons:

• "Karts and track are great and the facilities are good although overalls and helmets starting to show signs of heavy use."
• "The electric karts are OK for the environment but they feel so slow, the drama build up is non existent."
• "We're not going because it's so expensive!"
• "The suits which to me seems to be really dirty (especially around the neck) and tells me that they might not be washed at all."
• "Only problem with the track is the very slippery bottom parts, for me it's very fun and you really need to know how to brake but the problem is that newer drivers tend to just spin out causing a bunch of yellow flags."
• "Suits need an upgrade as they're old and tired."
• "To be charged £2.80 for a glass of Diet Coke and to only be filled 3/4 because I didn’t have ice, is disgusting."

Customer Service

Pros:

• "Excellent experience here and the friendliest staff you could meet."
• "Looking forward to coming back. I have to mention staff members George and willie B they are always happy and go out of their way to ensure the customers are happy!"
• "Spoke to a really helpful member called harry who helped with any questions about the track."
• "It was very organised and the staff were helpful, the electric carts were very good and the experience was great."
• "The friendly staff behind the counter, welcome you and kindly ask you to register if you have not already done so."
• "Special shout out to Jack D who was super friendly, knowledgeable and happy to answer any questions we had."
• "The staff advice helped me shave 1/2 a second off my time."

Cons:

• "None of the staff, including the apparent manager, were able to present a copy of this policy or point me to the relevant area of the website."
• "The manager Adam was obnoxious and had no intention of helping or compromising."
• "Terrible place. Very rude staff."
• "We found the barman to be extremely rude."
• "The lady behind the desk was completely unwilling to help, wouldn’t take my grievance seriously."
• "Communication between the booking team and the track is really poor."
• "Staff were rude disrespectful and straight up ignorant. The marshaling was appalling."

Safety and Rules

Pros:

• "Lots of safety features ensure no reckless behaviour is tolerated so various abilities can use the track together."
• "They follow a proper safety protocol."
• "Safety presentation was good and staff helped put helmets on."
• "Very friendly and helpful staff - took safety seriously but let everyone have fun."
• "The team there are very friendly and professional and definitely give you confidence that they are in complete control."
• "Need more Marshall’s and cameras and act on what they preach in their briefing."
• "Safety excellent and the staff were fantastic."

Cons:

• "There was little enforcement of the rules described in the safety briefing."
• "I was crashed into and got bad whiplash, a Marshall saw this yet didn’t bother to pull a black flag or ask if I was okay."
• "A kart had hit the barrier on the exit of a corner. No flags were given."
• "Not enough staff on site to monitor safety of drivers."
• "You have kids marshalling what is going on whereas it requires experienced mature adults."
• "Once racing there were some questionable driving styles (straight down the inside of corners with no braking) that although the Marshalls were made aware nothing actually happened to stop this."
• "I do not feel your staff on site are adequately trained to spot and deal with bullying, aggressive driving tactics."