Address: 355-357 Strand, London, WC2R 0HR, United Kingdom
Phone: +442078364664
Rating: 4.1
based on 420 reviews.
Service
Pros:
"The service was EXCEPTIONAL, from start to finish we were well taken care of."
"He was charming, friendly and explained the dishes on the menu as we have never visited Frankies."
"Our waiter Jumman was excellent! Very friendly and knowledgeable of the menu. Speedy service."
"A waitress named Maria delivered exceptional service with a warm smile and took very good care of us."
"Our waitress Tasha was very attentive, friendly and she even got together all staff to sing happy birthday."
"The staff were very friendly and obliging."
"Excellent, quick service from our waiter, Resme, made our visit memorable."
Cons:
"Don't come here before a theatre show."
"The service was bad. The black lady mistakenly brought my dish to others’ table."
"Terrible experience, the host was moody."
"They took a long time to serve us around 45 mins before our food arrived on the table."
"We waited over 25 minutes for drinks to arrive and they arrived once our starters were finished."
"Shockingly rude waitress and equally angry manager."
"We then waited over 1 hour 15 minutes for the main meal before having to cancel our order due to having tickets for a theatre show."
Food Quality
Pros:
"The food was great too."
"The food came quickly and was faultless (with a side of free chips that we hadn’t ordered but very much enjoyed)."
"The food is delicious! The burger is amazing.. but, the dessert was the best of all!"
"We ordered the chicken parmigiano and a chicken burger which were very good."
"Food was good, particularly comprehensive gluten free menu and good selection of drinks."
"The food was hot and good quality and came out the kitchen quick."
"Food was fantastic tasty, hot and they had great choices."
Cons:
"The house burgers were okish, nothing special, but the vegetarian burger was again not cooked."
"Poor quality food, with even standard 'Classic' Spaghetti Bolognese coming with almost no sauce and little flavour."
"Food came out immediately but the coke tasted watered down."
"Crowded. Decent selection but food was poor."
"in I ate pasta with meat, but the meat was dry and you could see that it was old."
"Food wasn’t super good unfortunately, I’d rather call it disappointing."
"The food was cold bland and quite honestly tasteless."
Atmosphere & Location
Pros:
"It was a pleasant environment, the staff were polite, overall we had a good time."
"We visit this restaurant every time we're in London and love the food and atmosphere."
"The restaurant itself has a calming atmosphere - will music playing in the background as people talk and eat."
"Being amongst the theatres this is a popular and handy place to eat before a show and booking is recommended."
"The atmosphere so relaxing."
"The atmosphere was buzzing and I had a great time here with friends."
"The location is convenient and there's lots of seating so its great if you're in a hurry and want decent prices for London."
Cons:
"Would have given 5 stars, but for the cold air blowing down on us and our meal, on what was not a particularly warm night."
"Everything taste wise fell a little flat."
"Really underwhelming... it was just heaving with kids running around."
"However, the manager (we think) was a nasty man who shouted at his staff."
"There felt like a strange atmosphere in the restaurant though especially with the staff none of them seemed to be able to raise a smile."
"I came on a rainy Friday night to F&B. wanted to sit in a nice area bit away from a crowd. they had it open but told me they want to close it. what? no negotiations."
"Likely a place I wouldn't go back in a hurry but kids meal got pokemon cards so that's something."
Value for Money
Pros:
"I always go for breakfast - it's one of the best vegetarian breakfasts within London for a good price."
"Very good value for money."
"Had the lunch time menu. 2 courses for £10."
"We used Three+'s 2 meals for £10 deal here and it felt like a great deal."
"Super yummy food for great prices!"
"The breakfast menu items were of sizable portions (best we had in London) and not really greasy tasting."
"Food was AMAZING, quickly served and presentation was tip top."
Cons:
"The high prices of meals don't really justify the quality of what you get."
"An OK restaurant, but can see why so many country wide have gone, the food quality was no better than what you would get at a wetherspoons and double the cost."
"For 3 mains and 1 side, we paid 44 pounds."
"The drinks and desserts are a little on the expensive side but probably no more than other restaurants in the area."
"I do think it’s a little on the high side, but overall fine!"
"Very bad service - I had to pay £10 for a tiny pizza that would only fill up a small child."
"We couldn't have lunch because i had a deal with 3, but according to the manager it does not apply anymore."