The British Queen Reviews Summary

Staff and Service

Pros:

• "Staff very friendly that make the atmosphere great."
• "Service was good, and the overall experience delightful….highly recommended."
• "Very friendly staff the meal was excellent."
• "The staff is amazing and super responsive. Honestly couldn't fault them for anything even if I tried."
• "All the staff were brilliant especially our waitress. The manager was fantastic too."
• "Staff are very friendly and attentive, you can clearly see there is a strong focus on customer satisfaction from the team here."
• "Very welcoming by all staff and management, nothing too much for any of them."

Cons:

• "Also need to teach staff how to make a Cappuccino, a coffee with hot milk and no froth is not one."
• "Been here twice, and both times the service was excruciating."
• "Staff sometime taking food to wrong tables and hovering over you, a bit to quick to take plates away."
• "Ages to get served. Poor service and very long wait for food."
• "Lovely helpful staff just not enough of them working at any one time."
• "Only negative on our last visit was the waiting times for our food."
• "the service was very slow it took 4hr to have main course, dessert and bill."

Food Quality

Pros:

• "Really enjoyed the food and there was a good range of soft and alcoholic drinks."
• "The pistachio soufflé was excellent."
• "Food is freshly cooked and appetising."
• "The food was absolutely delicious!"
• "The beef was mouthwatering and the Yorkshire pudding and roast potatoes were delicious."
• "Food all very good and very tasty."
• "The food was gorgeous - we had the Virgin Experience menu - thoroughly recommend the cheese soufflé starter, the duck confit main, and the pistachio soufflé dessert!"

Cons:

• "The menu is very limited and not lot of options."
• "Pork belly was 90% fat tiny amount of meat, cracking what there was of it was inedible cold & chewy seemed microwaved and bad after taste."
• "We very disappointed with the food last night."
• "Food was under cooked and cold. We sent 5 of our meals back."
• "food seemed like it had been re heated roast potatoes were hard n under cooked bad meal desert was hard n crusty n sour."
• "Main courses didn't impress. Bland risotto and overpriced cheese burger at £16."
• "The food though was not good AT ALL."

Ambiance and Decor

Pros:

• "Cozy pub with friendly staff."
• "The decor and furnishings are reassuringly traditional."
• "Decor inside and the overall quality of the pub is outstanding."
• "Nice atmosphere."
• "Cute pub, I quite like the interior, some cozy spaces to dine."
• "The interior is beautiful, service is very friendly and accommodating."
• "The decor is elegantly stylish and the atmosphere is relaxed and very welcoming."