The Moat Reviews Summary

Food Quality

Pros:

• "The food was absolutely wonderful and his staff couldn't do enough for us."
• "The food remarkable..BEST EVER LAMB SHANK IVE EATEN TO MY MEMORY."
• "The food is daring and delicious and the menu appears to be regularly updated."
• "The Beef was amazing and cooked perfectly! And the chicken was the tastiest chicken I’ve ever had!"
• "Had the delicious pastrami sandwich and a nice hot latte."
• "The food was really good here."
• "The buffalo wing tempeh is superb!"

Cons:

• "The dishes on offer may have been interesting on paper. They were poor on execution."
• "Food is variable in quantity and quality, never terrible but often average."
• "The chocolate brownie was disappointing, tasted rather dry and for £8.95 I felt this was quite over priced."
• "The vegetarian burger was flavoured well but was dry - it needs a sauce!"
• "The salad came with SO much dressing that I felt like I was eating a salad soup and there was no chicken."
• "The Fish had absolutely no flavour whatsoever, salt and vinegar didn’t help either."
• "The chicken Kiev was so dry and hard it was disgusting thankfully my salad was ok."

Service

Pros:

• "The service was excellent - friendly and helpful."
• "Our waiter was very friendly helpful and accommodating throughout making our experience pleasant across a wide age range at the table."
• "All staff were welcoming and very attentive."
• "The staff are so very friendly and polite, nothing was an issue for them at all incredibly accommodating."
• "We were served by Jack, he was polite and approachable, and tended to our needs."
• "Polite staff fabulous meal and great service."
• "The service we then got was 5 star from all the staff who were all very professional and polite."

Cons:

• "We were made to feel ‘wrong’ simply because we’d asked to eat slowly over the whole night and after we had to politely complain, they ignored us."
• "The waiter was not professional Inn the slightest and we had to prompt him to ask us for the various options with the food."
• "Nobody cleared our plates for ages. They just kept walking past. The staff never catch your eye."
• "Found service to be rather poor and slow considering they weren't very busy."
• "Very disappointed with the service. They got my daughters food order wrong."
• "The service was lacking. Drinks order arrived wrong, but was quickly corrected."
• "Poor service had to send food back as cold finally got food 2 hours after arrival."

Atmosphere & Venue

Pros:

• "The venue is intimate, cosy and pretty."
• "This place has a great atmosphere."
• "The feel of The Moat is lovely clean and spacious (all that wood!) with the feel you are in an old barn."
• "The venue had perfected the basics such as lighting, décoré, table spaces etc. It was very comfortable."
• "Lovely pub. Beautiful gardens and view was lovely too."
• "Absolutely wonderful food, have eaten dinner here twice and the atmosphere, food and service is exceptional."
• "Really nice inside and the garden was large with lots of tables."

Cons:

• "The temperature in the restaurant was sky high and we had to keep taking the babies outside to cool down for a few minutes."
• "Then a huge amount of smoke started coming out of a large chimney from part of their kitchen, on a constant flow with no let up."
• "Overpriced rubbish!!"
• "Expensive for what it is - far better value & quality in C London (for the same money) & other places locally where there is more competition."
• "Only criticism was lack of disabled parking spaces. Only 2 whereas there were 6 electric re-charging bays. Bit excessive"
• "Overpriced, with a salt obsessed chef."
• "Toilets not brilliant paper all over the floor and sides where sinks are. Pretty grim."