ODEON Tottenham Court Rd Reviews Summary

Customer Service

Pros:

• "The staff were so helpful, let us in straightaway and helped us look for it and found it quickly in perfect condition, thank you so much!"
• "Been coming here for years (sometimes almost weekly with my limitless pass!) and always found the staff to be absolutely lovely!"
• "The staff are very friendly and weren't scared to smile."
• "Very friendly members of staff."
• "The staff at this cinema are always friendly and cheerful despite it being very slow and quiet sometimes."
• "Have visited this cinema on various occasions and always met with friendly staff."
• "Staff were lovely on our visit and it had good facilities."

Cons:

• "Customer service is your typical London customer service - not bothered and full of attitude."
• "Unprofessional, no experience staff and waste of time never go here just cause they don't let you know before what you can't bring to the screen."
• "Your staff were short with me, had very little compassion."
• "Staff was not interested at all."
• "The staff members were super rude and not helpful."
• "Staff it's absolutely arrogant."
• "'Mandy' the manager was incredibly rude in front of staff and public to me."

Seating Comfort

Pros:

• "Lovely cinema with comfortable seats."
• "Great movie theater for dates, going out with the family!"
• "The cinema is very clean and most of the seats are very well maintained."
• "Comfy seats, friendly staff, screen size was proportional for the amount of seating, no disruptions, didn't encounter any stickiness."
• "Its pretty good here, seats are really comfortable, cup holders are a good size, enough leg room."
• "The regular seats are a good size, even for larger / overweight people."
• "However, the seats were comfortable which is hard to find in London cinemas."

Cons:

• "Uncomfortable seats, no leg room."
• "Paid around 26 pounds for premium seats (row G) and it’s an absolutely joke. Have no leg space whatsoever."
• "Paid more for premium seats but the seats seemed exactly the same as normal seats."
• "Terrible viewing experience when it comes to comfort."
• "The seats are old and uncomfortable."
• "The seat is designed for kid, I got nowhere to comfortably put my leg."
• "The premier seats themselves have very hard leather-like cushions which were extremely uncomfortable."

Facility Condition

Pros:

• "The cinema is very clean and most of the seats are very well maintained."
• "Very clean, and following the guidelines of cleanliness."
• "Nice quiet cinema, clean toilets."
• "The auditoriums are clean and in good condition."
• "Lobby was very clean and modern."
• "Pretty solid safety measures in place."
• "Good quality cinema, well located."

Cons:

• "Awful cinema. Overpriced, cramped, small screens, sticky seats, disinterested staff, stale popcorn and hot and stuffy."
• "Poor excuse for a cinema, very run down, very small screens, seats are uncomfortable."
• "The screening room smelt like feet."
• "In my last 2 visits with my family we were surrounded by mouses, running around and crushing on our shoes."
• "This cinema is small, cramped and ridiculously expensive for what you get."
• "The cinema is really small and so are the screens."
• "In SERIOUS need of seat replacements and a clean up."

Temperature and Ventilation

Pros:

• "Good central cinema. Watched Captain America Civil War in screen 2. Fairly small screen and auditorium but air conditioned and comfortable."

Cons:

• "Only complaints would be that they need to turn on the AC during the showings."
• "I had a nice movie with my girlfriend today in this cinema but I was very disappointed because in the cinema room it was freezing."
• "It's insanely HOT! Zero ventilation, and no air con in a sold out showing."
• "Air con doesn't work. Must have been at least 30 degrees in screen 1."
• "The room had no air circulation whatsoever and went from cold to hot to cold to hot etc...."
• "Extremely hot in screen 2 towards the back as the very weak air con apparently only works at the front."
• "Awful cinema. Small screen, really poor audio and worst of all, very hot and stuffy because of the poor air conditioning that they kept off for most of the film."

Value for Money

Pros:

• "On the plus side, good central location and cheap tickets."
• "Seems improved and provide good price for the ticket, even provided the £10 student offer with food and drink."
• "Visited recently to watch Captain Marvel with my kids. Found staff helpful and even saved on the cost of one ticket."
• "Very reasonably priced cinema. Picture and sound all up to par."

Cons:

• "Paid around 26 pounds for premium seats (row G) and it’s an absolutely joke. Have no leg space whatsoever."
• "Paid more for premium seats but the seats seemed exactly the same as normal seats."
• "Awful cinema. Overpriced, cramped, small screens, sticky seats, disinterested staff, stale popcorn and hot and stuffy."
• "Not worth the money. The screens are too small."
• "£16.50 for adult ticket is an absolute ripoff."
• "They charge £5 extra for 'premium' seating, these are exactly the same seats."
• "All in all the food and drinks were overpriced."

Audio and Visual Experience

Pros:

• "The sound, stereo speakers, were pretty amazing."
• "The cinema screens/sound is all on point."
• "Sound was very clear but lacked bass, screen quality was good."
• "The projection of the film itself was good."

Cons:

• "Awful cinema. Small screen, really poor audio and worst of all, very hot and stuffy because of the poor air conditioning."
• "Tiny screen. Literally tiny. Audio was average, on quiet scenes you can hear next doors movie."
• "Extremely poor audio quality - could barely make out the dialogue in the movie."
• "The sound is unbearably loud, almost knocked my ears off."
• "The audio was too soft from the film and it was battling a noisy cinema that wasn't caused by a rough audience but was because the cinema itself lacked any sound dampening which led to me hearing shuffling of toes within shoes, gassy stomachs from the back row to the excessive chomping on popcorn."
• "Centre channel feels WAY too loud and boxy."
• "While watching the movie, from time to time we were able to hear some loud sky-fi from movie that was going next door."

Location and Accessibility

Pros:

• "On the plus side, good central location and cheap tickets."
• "Quite hidden away on Tottenham Court Road but handy to have a cinema to service this area."
• "Easy to get to and well serviced by public transport."
• "One lovely cinema close to my home. First of all, the location of this odeon is great."
• "Centrally located near Tottenham Court tube station."
• "I like the location of this Odeon. Very convenient for me."

Cons:

• "Honestly was surprised how small this cinema is. Especially when it's located in central London."
• "Avoid this cinema (specifically room #1) its absolutely rubbish."
• "This is the most cramped, stuffy and overpriced cinema in the UK."