Louis Vuitton London New Bond Street Reviews Summary

Category: Leather goods store London

Address: 17-20 New Bond St, London, W1S 2RB, United Kingdom

Phone: +442079986286

Rating: 4.1

based on 301 reviews.

Customer Service

Pros:

"The lady who served me was very nice and even though the store did not have the product that I wanted in-stock, she willingly checked the stock status of it in nearby Selfridges and Harrods."
"She held excellent conversation. Made me feel very welcome and was very patient."
"The service of the staff here is very good."
"Amazing service at this store. Couldn’t recommend this store enough."
"The staff at the entrance was very welcoming, and the Client Advisor, Anna, who assisted me, was helpful and approachable in finding my next piece."
"Amann was very professional and polite and a real credit to the brand."
"The employee I got was extremely nice, had a sense of humour and was a pleasant person to be serving me."

Cons:

Pros:

"Feels very luxurious when you step inside."
"It’s a big store with lots of space, so there’s no feeling of it being too crowded."
"Visited this store this past weekend and have to say the experience was nothing short of amazing!!!"
"For the best shopping experiences in London then it has to be Bond Street."
"Very nice, large, multi-story Louis Vuitton store in London on Bond Street."
"This is the largest LV store offering a superb collection and a phenomenal ambiance."
"The ambience in the shop was what one would come to expect from a luxury maker like LV."

Cons:

"I’ve spent £1000’s at this store in the past and my visit today was rudely upset by a security guard."
"To think this was the London flagship store and to receive service like this is completely unacceptable and pretty embarrassing."
"Have been to many LV stores but this was the worst experience I've had with the LV new bond street."
"Sadly my experience on Saturday was not of the level I had 12 months ago, the head office needs to review how the Flagship store in London is managed from a customer experience perspective."
"Extremely disappointing experience with one particular member of the senior staff (Maya)."
"None of the bags I wanted they could find... they have it in stock but they CAN NOT FIND IT IN THE STORE!"
"This was the worse store experience I have ever had and I was completely embarrassed."

Pros:

"The bag options were great and our personal shopper helped my wife to find her next piece."
"I bought a fragrance which I’m very happy with."
"The craftsmanship of their products is unparalleled, showcasing attention to detail and luxury."
"They can get you products that are sold out anywhere else."
"Petra assisted me today in the men’s section for a bag and she was absolutely brilliant."
"Once I decided which one I wanted the man took 5 minutes to engrave the bottle for me, which I feel is a nice extra personal touch."
"Louis Vuitton (LV) exceeded all my expectations."

Cons:

"I had a pair of shoes that after 8-9 months of wear have paint falling off, which is not what I expect for such a high end pair of shoes."
"One of the worst shopping experiences I’ve had, once greeted at the door I was told the item that I wanted was in stock, waited 45 minutes to then be told that they had 1 but it was reserved."
"The wallet I also wanted, they have it in store, but they can't locate it!"
"Absolutely horrible service, went in and spoke with a rep Luchiano he brushed me off as it wasn’t a sale it was a repair."
"I recently bought a blue hoodie from this store for an occasion, I didn’t check the hoodie properly before purchase, 3 weeks later I took the hoodie out to realise it was stained."
"Bought the keepall 55, didn’t have in stock initially, had to wait a week which messed my holidays plans up."
"Staff didn’t listen to me and gave me the wrong product."

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